LayraxAI 用户服务协议
生效日期：【年】年【月】月【日】日 版本：【1.0】
本协议由同意本条款的用户（下称“您”）与 LayraxAI Pte. Ltd.（一家根据新加坡法律设立的公司，注册地址为【新加坡注册地址】，下称“LayraxAI”、“我们”）订立。点击“我同意”、注册账号或通过邀请链接激活账号，即代表您接受本协议。
适用范围。本协议适用于您以个人身份注册账号、或通过邀请链接激活账号后，使用我们面向个人用户提供的产品与服务（下称“本服务”），包括查看装修设计方案、效果图、工程量清单与项目进展的在线平台，以及我们后续推出的其他面向个人用户的产品与服务。本协议不适用于装修公司、设计单位或其他机构客户使用 LayraxAI 商业版，亦不适用于以个人身份执业的设计师使用 LayraxAI 专业版；该等使用分别适用《LayraxAI 企业服务协议》与《LayraxAI 专业服务协议》。
重要提示（重要）。本服务中由人工智能生成或辅助生成的内容不构成专业意见，不得直接据以施工。第 6 条（人工智能输出的性质与限制）、第 11 条（陈述与免责声明）与第 12 条（责任限制）就您的重要权利作出约定，请您仔细阅读。我们不是您与服务方之间装修合同的当事方，不就服务方的履约行为作出任何保证。
1. 定义
“本服务” 指我们通过您的账号向您提供的、面向个人用户的产品与服务，包括用于查看装修设计方案、效果图、工程量清单与项目进展的在线平台（下称“查看平台”），以及我们后续推出的其他面向个人用户的产品与服务。
“服务方” 指为您（业主、甲方）提供装修设计或施工服务，并使用本服务向您展示方案与效果图的装修公司、设计单位或设计师。
“客户内容” 指服务方通过其账号向本服务上传、生成或发布的内容，包括设计方案、效果图、工程量清单、报价估算、实景照片与说明文字。
“输出” 指本服务基于您或第三方提交的内容，由人工智能生成或辅助生成的内容。
“您的内容” 指您通过本服务提交、上传或生成的内容，包括留言、批注、反馈、上传的照片与文件。
“账号” 指我们为您开通、供您使用本服务的账号。
“我方政策” 包含《使用政策》《分享与发布政策》与《隐私政策》，以我们产品内或官网公布的版本为准。
“个人数据” 释义以我方《隐私政策》为准。
2. 账号
2.1 注册与激活。您可自行注册账号，或通过服务方发送的邀请链接激活账号。您应提供准确、完整的注册信息并保持其更新；因信息不准确或未及时更新导致通知未能送达的，由您自行承担后果。
2.2 账号安全。您应妥善保管账号登录凭证，不得与他人共享、出借或转让。您账号下发生的全部活动由您负责。您发现账号遭到未经授权访问的，应及时通知我们。
2.3 服务方对账号的管理。您的账号由服务方开通并与其项目相关联；服务方可在其权限范围内停用、删除您的账号，或调整您可见的内容范围。我们不对您与服务方之间就账号或内容的争议作出判定或承担责任。
2.4 注销。您可随时注销账号。注销后您对本服务中内容的访问权限同时失效；相关内容的保留与删除，依第 10.4 条处理。注销前如需保存方案与效果图，请向服务方索取。
3. 服务内容
3.1 我们通过本服务向您提供下列功能：查看服务方发布的方案与效果图；查阅工程量清单与报价估算（如服务方开放）；提交留言、批注与反馈；跟踪项目进展。具体功能以产品实际提供者为准，并可能因服务方的配置与权限设置而有所不同。
3.2 我们不提供下列服务：(a) 装修设计、施工、监理、造价咨询等专业服务；(b) 对服务方的资质、履约能力或其方案的合规性进行审查或背书；(c) 资金托管、支付结算、合同签署或争议裁判服务。
3.3 本服务为在线服务，需连接网络方可使用。我们可定期更新、维护与升级本服务；计划内维护与故障处理的安排，以产品内公告或服务方通知为准。
4. 您的义务与使用限制
您不得，且不得允许任何第三方实施下列行为：
(a) 以违反适用法律或我方政策的方式使用本服务；
(b) 侵犯、盗用或违反任何人的知识产权、肖像权、隐私权或其他权利；
(c) 对本服务实施逆向工程，即反向汇编、反编译、转译、实施模型提取或窃取攻击，或以其他方式试图获取本服务、算法或服务系统的源代码、模型权重或底层组件（本限制与适用法律相抵触的除外）；
(d) 以自动化或程序化方式批量抓取、提取本服务的方案库、素材库、户型库或输出内容，或从输出中反向提取、分离或重构该等元素；
(e) 使用输出开发与本服务竞争的人工智能模型或服务；
(f) 干扰或破坏本服务，包括规避速率限制或使用限额，或绕过我们设置的任何保护措施、水印或安全缓解机制；
(g) 对本服务进行未经授权的安全性测试、压力测试或渗透测试；
(h) 上传包含恶意代码、病毒或用于攻击性目的的文件；
(i) 以虚假身份、虚假信息注册或骗取账号、试用额度或促销权益。
您违反本条的，我们可依第 10.2 条暂停或终止您的访问。
5. 内容与知识产权
5.1 您的内容。您保留对您的内容的所有权。您就您的内容授予我们一项全球范围、免许可费的非独占许可，允许我们为向您与服务方提供本服务之目的，存储、展示、传输、处理与必要的格式转换。
5.2 客户内容的归属与使用范围（重要）。客户内容（含其中的方案与效果图）归服务方或其权利人所有，其归属依《LayraxAI 企业服务协议》第 2.2 条 (e) 款与第 4.3 条确定。本协议的任何内容均不向您转让该等内容的任何权利。您仅为查看、评估与沟通之目的，在您与服务方之间的项目范围内使用客户内容；未经服务方事先书面同意，您不得复制、修改、公开展示、传播客户内容，亦不得将其用于其他项目、其他装修公司或任何商业用途。
5.3 输出。在适用法律允许的范围内，我们将我们对输出所享有的全部权利、所有权及权益（如有）转让给您。
5.4 我方知识产权。我们及我们的关联方享有本服务的全部知识产权，包括软件、算法、模型、界面、方案库与户型库（含其中的单个素材及其编排）。除本协议明确授予外，未向您授予任何权利。我们不对您的内容主张任何知识产权。
5.5 输出相似性。受人工智能的一般特性限制，输出可能不具有唯一性，其他用户可能收到相似的输出。我们不保证输出在任何法域可获得著作权保护。
6. 人工智能输出的性质与限制（重要）
6.1 概率性特征。鉴于机器学习的概率性特征，输出可能不总是准确、完整或可执行，可能包括不存在的内容、不符合当地规范的尺寸、错误的数量或价格估算。您不应将输出作为唯一的事实来源或专业建议的替代。
6.2 不构成专业意见。输出不构成建筑设计、结构设计、消防、暖通、电气、造价、施工的专业意见，不得作为报建、施工图审查、消防验收、结构安全判定或工程结算的唯一依据。
6.3 不得直接据以施工。您不应将本服务中展示的方案与效果图直接交付施工方据以施工。涉及承重结构、燃气、给排水与强弱电管线拆改的，应由服务方另行委托具备资质的单位现场勘测并出具正式图纸。
6.4 渲染与实景的差异。本服务生成的图像、效果图与可视化内容为计算机生成的视觉参考，受渲染参数、材质库、光照模型与显示设备影响，其与最终实景在色彩、纹理、质感、比例与空间感上可能存在合理差异；其中出现的家具、软装、灯具与饰品等仅为示意，可能未包含在服务方的报价范围内。
6.5 工程量与报价。本服务展示的工程量、材料用量与报价估算仅为估算参考，不构成服务方或我们对您的报价承诺；实际结算以您与服务方之间的约定为准。
6.6 您的审核义务。您在使用方案、或依据方案作出决定前，应自行评估其准确性与适用性，并可要求服务方作出说明与修改。
6.7 不用于重大决定。您不得将涉及某自然人的输出，用于可能对该人产生法律或重大影响的决定。
7. 费用（如适用）
7.1 本章仅适用于收费产品。本服务当前为免费服务，不适用本章。我们日后就本服务收费的，将依第 15.2 条通知您，并在本章约定价格、支付与退款规则。
7.2 自动续订。如产品约定自动续订、且我们已实际提供该功能的，服务期限将在每期届满时按约定时长自动续订，续订价格以续订时适用的价格为准。您可在当前服务期限届满前通过账户控制台取消自动续订；您可在账户控制台中在线完成该等操作，无需以书面方式另行提出。在自动续订功能实际提供前，服务期限届满不自动续订。
7.3 退款与取消。除法律另有强制性规定，或产品另有约定外，已支付的费用不予退还。
7.4 税费。费用不含各项税费的，您应对适用税费承担支付责任，具体以产品公布的规则为准。
7.5 价格调整。我们提高价格的，将至少提前【30】日通知您；价格上调自您的下一个续订周期起生效。您不同意该价格上调的，可在价格上调生效前取消订阅。我们不会在您已付费的服务期限内提高价格，适用法律、税费或第三方成本发生强制性变化的除外。
8. 隐私与个人数据
8.1 我们作为控制者处理您因注册与使用本服务而产生的个人信息，包括您的账号信息、设备与日志信息以及您的内容。该等处理适用我方《隐私政策》，您可在【隐私政策链接】查阅。
8.2 客户内容中的个人数据（如房屋实景照片中出现的自然人影像）由我们作为服务方的受托处理者处理，适用《LayraxAI 服务协议》附件一《数据处理附录》。您就该等数据行使权利的，我们依该附录第 7 条转交服务方处理，并告知您相关情况。
8.3 我们不将您的个人信息用于我方的营销、广告或用户画像，亦不将该等信息提供给第三方用于其营销目的。
9. 第三方服务与链接
9.1 本服务可能包含第三方服务、内容或链接。第三方服务受其自身条款与隐私政策约束，我们不对其功能、可用性、安全性或合规性承担责任。您访问第三方服务或链接的，应自行查阅并接受其相应条款。
9.2 服务方责任。我们不是您与服务方之间装修合同的当事方。方案与效果图的质量、合规性、工期、价款与施工质量，由服务方依其与您之间的合同向您负责；我们不就服务方的履约行为作出任何陈述、保证或担保，亦不参与您与服务方之间的任何争议。
10. 服务变更、暂停与终止
10.1 变更。我们可定期更新本服务的功能与界面。若某项更新实质性降低您所使用功能的能力水平，我们将通过产品内公告或您登记的联系方式提前通知您。
10.2 暂停与终止。您或服务方可随时停止使用或注销您的账号。您违反本协议或我方政策的，或您的使用可能对我们、其他用户或任何第三方造成风险或损害的，我们可暂停或终止您的访问；我们将尽合理努力提前通知您，但为防止损害扩大、遵守适用法律等合理必要的情形，我们可立即执行。
10.3 中止产品。如我们决定整体中止本服务，我们将尽合理努力提前通知您，并在可行范围内提供数据导出途径。
10.4 终止的效力。您的账号终止后，您对本服务中内容的访问权限同时失效。客户内容的保留与删除由服务方依《LayraxAI 企业服务协议》第 5.6 条决定；您在本服务提交的留言、批注与上传内容，随您的账号一并处理。如需查看或保存相关方案与效果图，请在终止前向服务方索取。
11. 陈述与免责声明
11.1 免责声明。在适用法律允许的范围内，除本协议明确约定外，本服务依“现状”提供。我们不作出任何其他明示或默示的保证，包括但不限于适销性、特定用途适用性、不中断、无错误及不侵权。
11.2 我们不保证输出符合任何特定国家或地区的建筑设计规范、消防规范、施工标准或其他行业标准。
11.3 我们不就服务方的资质、履约能力或其提供内容的合规性进行审查或背书。
12. 责任限制（重要）
12.1 间接损害排除。在适用法律允许的范围内，我们不就间接的、附带性的、特殊性的、后果性的或惩戒性的损害承担责任，包括利润损失、收入损失、商誉损失、业务中断及数据丢失。
12.2 责任上限。在适用法律允许的范围内，我们就本协议项下或与本协议相关的全部索赔的累计责任总额，不超过50新币，或不超过您在导致该索赔的事件首次发生之日前 12 个月内就本服务实际支付的费用（以较高者为准）。您未支付任何费用的，我们不就该等使用承担金钱赔偿责任。
12.3 特定损失排除。在适用法律允许的范围内，我们特别地不对下列损失承担责任，无论其是否可预见：(a) 因依据方案与效果图进行施工、采购、装修或改造而产生的返工、拆除、重建、工期延误、材料浪费与窝工；(b) 工程量、材料用量、报价估算与实际发生的偏差；(c) 因方案与效果图未符合当地建筑、消防、节能或无障碍规范而产生的整改与处罚；(d) 您与服务方之间因合同争议而产生的损失；(e) 因您设备、操作系统或网络环境导致的本地文件损坏或数据丢失。
12.4 例外。上述排除与限制不适用于：因一方故意或重大过失造成的人身伤害、一方的欺诈行为，以及适用法律不允许限制或排除的其他情形。本条不限制您依适用法律享有的、不得通过协议放弃的法定权利，包括您作为消费者在其所在法域享有的法定权利。
13. 赔偿
在适用法律允许的范围内，您应赔偿并保障我们、我们的关联方及我们的人员，免于承担因第三方索赔而产生或与之相关的费用、损失、责任及开支（包括合理律师费），该等索赔源于：(a) 您的内容；(b) 您违反本协议或我方政策的行为；(c) 您超出第 5.2 条授权范围使用客户内容。
14. 争议解决
14.1 非正式解决。如双方就本协议产生争议，请先将争议书面通知我们（【申诉邮箱】），说明争议的性质与所寻求的救济。如双方未能在 60 日内解决争议，则任一方可依下列规定提起程序。
14.2 管辖法律。本协议受新加坡法律管辖，并据其解释，不适用其法律冲突规则。本条不影响您作为消费者依其所在法域强制性法律所享有的保护。
14.3 仲裁。双方同意，因本协议引起或与之相关的争议，应提交【新加坡国际仲裁中心（SIAC）】依其届时有效的仲裁规则仲裁解决；仲裁地为新加坡，仲裁庭由一名仲裁员组成，仲裁语言为中文。本条不适用于依适用法律不得提交仲裁、或须由消费者所在法域法院专属管辖的争议；该等争议应提交有管辖权的法院审理。
14.4 临时救济。尽管有第 14.3 条，任何一方均可在仲裁庭组成前，向有管辖权的法院申请临时禁令或其他临时救济措施，以保护其知识产权、保密信息或防止不可弥补的损害。
15. 一般条款
15.1 完整协议。本协议（含我方政策）构成双方之间关于本服务的完整协议，并取代此前就同一事项达成的一切口头或书面谅解。
15.2 协议变更。我们可修订本协议。构成重大变更的，我们将至少提前【30】日通过产品内公告或您登记的联系方式通知您；其他变更自我们发布至官方网站或产品内之日起生效。本协议变更后您继续使用本服务的，即视为接受变更后的条款；您不接受变更的，可停止使用并注销账号。
15.3 可分割性。如本协议任何部分被认定为无效或不可执行，不影响其他部分的可执行性；双方应以最接近原意的有效条款予以替代。
15.4 不弃权。任何一方未行使或迟延行使本协议项下的任何权利，不构成对该权利的放弃。
15.5 转让。我们可在业务重组、合并或资产转让时转让本协议。您不得转让本协议项下的任何权利或义务。
15.6 不可抗力。任何一方因超出其合理控制的事件（包括自然灾害、战争、疫情、政府行为、大规模网络攻击、基础电信与云服务提供商的全国性故障、电力中断）而未能履行义务的，不构成违约；受影响方应及时通知对方并在合理范围内减轻影响。
15.7 通知。我们可通过您账户中登记的电子邮件、手机号码、产品内公告或站内消息向您发出通知。以电子邮件发出的通知，于发送成功后【24】小时视为送达。
15.8 语言。本协议以中文签署；如需英文或其他语言版本，不同语言版本不一致的，以中文版本为准。
15.9 联系我们。如您对本协议有任何疑问，可通过【隐私联系邮箱／申诉邮箱】与我们联系。
LayraxAI User Service Agreement
Effective Date: 【Year】/【Month】/【Day】 Version: 【1.0】
This Agreement is entered into by and between the user who agrees to these terms (hereinafter referred to as "you") and LayraxAI Pte. Ltd. (a company incorporated under the laws of Singapore, with its registered address at 【Singapore registered address】, hereinafter referred to as "LayraxAI" or "we"). By clicking "I Agree", registering an account, or activating an account through an invitation link, you accept this Agreement.
Scope of application. This Agreement applies to your use, after registering an account in your individual capacity or activating an account through an invitation link, of our products and services offered to individual users (hereinafter referred to as the "Services"), including the online platform for viewing renovation design proposals, renderings, bills of quantities, and project progress, as well as other products and services we launch in the future for individual users. This Agreement does not apply to the use of LayraxAI Business Edition by renovation companies, design firms, or other organizational customers, nor to the use of LayraxAI Professional Edition by designers practicing in an individual capacity; such use is governed by the LayraxAI Enterprise Service Agreement and the LayraxAI Professional Services Agreement, respectively.
Important notice (Important). Content generated or co-generated by artificial intelligence in the Services does not constitute professional advice and must not be used directly as a basis for construction. Section 6 (Nature and Limitations of AI Output), Section 11 (Representations and Disclaimers), and Section 12 (Limitation of Liability) contain provisions concerning your important rights; please read them carefully. We are not a party to the renovation contract between you and the Service Provider and make no warranty regarding the Service Provider's performance.
1. Definitions
"Services" means the products and services we provide to individual users through your account, including the online platform for viewing renovation design proposals, renderings, bills of quantities, and project progress (hereinafter referred to as the "Viewing Platform"), as well as other products and services we launch in the future for individual users.
"Service Provider" means the renovation company, design firm, or designer that provides renovation design or construction services to you (the homeowner, the client) and uses the Services to present design proposals and renderings to you.
"Customer Content" means content that a Service Provider uploads, generates, or publishes to the Services through its account, including design proposals, renderings, bills of quantities, price estimates, on-site photos, and descriptive text.
"Output" means content generated or co-generated by artificial intelligence by the Services based on content submitted by you or a third party.
"Your Content" means content that you submit, upload, or generate through the Services, including messages, annotations, feedback, and photos and files you upload.
"account" means the account that we open for you for your use of the Services.
"Our Policies" comprise the Usage Policy, the Sharing and Publication Policy, and the Privacy Policy; the versions published in our products or on our official website prevail.
"personal data" has the meaning given to it in our Privacy Policy.
2. Accounts
2.1 Registration and Activation. You may register an account yourself or activate an account through an invitation link sent by a Service Provider. You should provide accurate and complete registration information and keep it up to date; you bear the consequences of any notice that fails to reach you because your information was inaccurate or not updated in a timely manner.
2.2 Account Security. You should keep your account login credentials safe and must not share, lend, or transfer them to anyone else. You are responsible for all activities that occur under your account. If you discover that your account has been accessed without authorization, you should notify us promptly.
2.3 Service Provider Administration of Accounts. Your account is opened by the Service Provider and is associated with its project; within the scope of its permissions, the Service Provider may deactivate or delete your account, or adjust the scope of content visible to you. We do not adjudicate disputes between you and the Service Provider over accounts or content, nor do we bear any liability for them.
2.4 Account Cancellation. You may cancel your account at any time. Upon cancellation, your access to content in the Services expires at the same time; the retention and deletion of the relevant content is handled in accordance with Section 10.4. If you need to save design proposals and renderings before cancellation, please request them from the Service Provider.
3. Service Content
3.1 Through the Services, we provide you with the following features: viewing the design proposals and renderings published by the Service Provider; reviewing bills of quantities and price estimates (where the Service Provider has made them available); submitting messages, annotations, and feedback; and tracking project progress. The features actually provided in the product prevail, and they may differ depending on the Service Provider's configuration and permission settings.
3.2 We do not provide the following services: (a) professional services such as renovation design, construction, supervision, or cost consulting; (b) review or endorsement of a Service Provider's qualifications, performance capability, or the compliance of its design proposals; (c) escrow of funds, payment settlement, contract signing, or dispute adjudication services.
3.3 The Services are online services and require an internet connection to use. We may update, maintain, and upgrade the Services from time to time; arrangements for scheduled maintenance and fault handling are as announced in the product or notified by the Service Provider.
4. Your Obligations and Restrictions on Use
You must not, and must not allow any third party to, do any of the following:
(a) use the Services in a manner that violates applicable law or Our Policies;
(b) infringe, misappropriate, or violate the intellectual property rights, likeness rights, privacy rights, or other rights of any person;
(c) reverse engineer the Services, that is, disassemble, decompile, or translate them, carry out model extraction or exfiltration attacks, or otherwise attempt to obtain the source code, model weights, or underlying components of the Services, the algorithms, or the service systems (except where this restriction conflicts with applicable law);
(d) scrape or extract in bulk, by automated or programmatic means, the design proposal library, asset library, or floor plan library of the Services, or the Output, or reverse extract, separate, or reconstruct those elements from the Output;
(e) use the Output to develop artificial intelligence models or services that compete with the Services;
(f) interfere with or disrupt the Services, including circumventing rate limits or usage quotas, or bypassing any protective measures, watermarks, or safety mitigations we have put in place;
(g) conduct unauthorized security testing, stress testing, or penetration testing of the Services;
(h) upload files containing malicious code or viruses, or files used for offensive purposes;
(i) register with a false identity or false information, or fraudulently obtain accounts, trial quotas, or promotional benefits.
If you violate this Section, we may suspend or terminate your access in accordance with Section 10.2.
5. Content and Intellectual Property
5.1 Your Content. You retain ownership of Your Content. You grant us a worldwide, royalty-free, non-exclusive license to Your Content, allowing us, for the purpose of providing the Services to you and to the Service Provider, to store, display, transmit, and process it and to carry out necessary format conversion.
5.2 Ownership and Scope of Use of Customer Content (Important). Customer Content (including the design proposals and renderings therein) is owned by the Service Provider or its rights holders, and its ownership is determined in accordance with Section 2.2(e) and Section 4.3 of the LayraxAI Enterprise Service Agreement. Nothing in this Agreement transfers any rights in such content to you. You may use Customer Content only for the purposes of viewing, evaluating, and communicating, within the scope of the project between you and the Service Provider; without the Service Provider's prior written consent, you must not copy, modify, publicly display, or disseminate Customer Content, nor use it for another project, for another renovation company, or for any commercial purpose.
5.3 Output. To the extent permitted by applicable law, we assign to you all right, title, and interest (if any) that we hold in the Output.
5.4 Our Intellectual Property. We and our affiliates own all intellectual property rights in the Services, including the software, algorithms, models, interfaces, design proposal library, and floor plan library (including the individual assets therein and their arrangement). Except as expressly granted in this Agreement, no rights are granted to you. We claim no intellectual property rights in Your Content.
5.5 Similar Output. Due to the general characteristics of artificial intelligence, Output may not be unique, and other users may receive similar Output. We do not warrant that Output is eligible for copyright protection in any jurisdiction.
6. Nature and Limitations of AI Output (Important)
6.1 Probabilistic Characteristics. Given the probabilistic nature of machine learning, Output may not always be accurate, complete, or executable, and may include content that does not exist, dimensions that do not comply with local codes, or incorrect quantity or price estimates. You should not treat Output as a sole source of fact or as a substitute for professional advice.
6.2 Not Professional Advice. Output does not constitute professional advice on architectural design, structural design, fire protection, HVAC, electrical work, cost, or construction, and must not be used as the sole basis for construction permit applications, construction drawing review, fire safety acceptance, structural safety determinations, or construction settlement.
6.3 Not to Be Used Directly for Construction. You should not hand the design proposals and renderings displayed in the Services directly to a contractor as a basis for construction. Where load-bearing structures, gas, water supply and drainage, or electrical and low-voltage piping are to be demolished or modified, the Service Provider should separately engage a qualified entity to conduct on-site surveying and issue formal drawings.
6.4 Differences Between Renderings and Actual Scenes. The images, renderings, and visualizations generated by the Services are computer-generated visual references, affected by rendering parameters, material libraries, lighting models, and display devices; reasonable differences may exist between them and the final actual scene in color, texture, finish, proportion, and sense of space; the furniture, soft furnishings, lighting fixtures, and ornaments shown in them are for illustration only and may not be included in the scope of the Service Provider's quotation.
6.5 Quantities and Prices. The quantities of work, material quantities, and price estimates displayed in the Services are for estimation reference only and do not constitute a price commitment to you by the Service Provider or by us; actual settlement is governed by the agreement between you and the Service Provider.
6.6 Your Duty to Review. Before using a design proposal, or making a decision based on one, you should assess its accuracy and suitability yourself and may ask the Service Provider to explain or revise it.
6.7 Not for Significant Decisions. You must not use Output concerning a natural person for decisions that may have a legal or significant effect on that person.
7. Fees (If Applicable)
7.1 This Section applies only to paid products. The Services are currently provided free of charge, and this Section does not apply. If we charge fees for the Services in the future, we will notify you in accordance with Section 15.2 and set out the pricing, payment, and refund rules in this Section.
7.2 Automatic Renewal. Where a product provides for automatic renewal and we have actually made that feature available, the service term will renew automatically for the agreed duration upon the expiry of each term, and the renewal price is the price applicable at the time of renewal. You may cancel automatic renewal through the Account Console before the end of the current service term; you can complete this online in the Account Console, without making a separate written request. Before the automatic renewal feature is actually made available, service terms do not renew automatically upon expiry.
7.3 Refunds and Cancellation. Except where mandatory provisions of law provide otherwise, or where a product provides otherwise, fees already paid are non-refundable.
7.4 Taxes. Where fees do not include taxes and other charges, you are responsible for paying the applicable taxes, as specified in the rules published for the product.
7.5 Price Adjustments. If we raise prices, we will notify you at least 【30】days in advance; the price increase takes effect from your next renewal cycle. If you do not accept the price increase, you may cancel your subscription before the price increase takes effect. We will not raise prices during a service term you have already paid for, except where a mandatory change occurs in applicable law, taxes, or third-party costs.
8. Privacy and Personal Data
8.1 We act as the controller in processing the personal information generated by your registration for and use of the Services, including your account information, device and log information, and Your Content. Our Privacy Policy applies to such processing, and you can view it at 【Privacy Policy link】.
8.2 Personal data contained in Customer Content (such as images of natural persons appearing in actual photographs of a property) is processed by us as the Service Provider's processor (data intermediary under PDPA), and is governed by Schedule 1 to the LayraxAI Service Agreement, the Data Processing Addendum. Where you exercise rights in respect of such data, we will forward the matter to the Service Provider for handling in accordance with Section 7 of that Addendum, and will inform you of the relevant circumstances.
8.3 We do not use your personal information for our own marketing, advertising, or user profiling, nor do we provide such information to third parties for their marketing purposes.
9. Third-Party Services and Links
9.1 The Services may contain third-party services, content, or links. Third-party services are governed by their own terms and privacy policies, and we are not responsible for their functionality, availability, security, or compliance. If you access a third-party service or link, you should review and accept the applicable terms yourself.
9.2 Service Provider Responsibility. We are not a party to the renovation contract between you and the Service Provider. The quality, compliance, schedule, price, and construction quality of the design proposals and renderings are the responsibility of the Service Provider to you under its contract with you; we make no representation, warranty, or guarantee regarding the Service Provider's performance, nor do we take part in any dispute between you and the Service Provider.
10. Changes to, Suspension of, and Termination of the Services
10.1 Changes. We may update the features and interface of the Services from time to time. If an update materially reduces the level of capability of a feature you use, we will notify you in advance through an in-product announcement or the contact information you have registered with us.
10.2 Suspension and Termination. You or the Service Provider may stop using, or cancel, your account at any time. If you violate this Agreement or Our Policies, or if your use may pose a risk or cause harm to us, other users, or any third party, we may suspend or terminate your access; we will use reasonable efforts to notify you in advance, but we may act immediately where reasonably necessary, such as to prevent harm from expanding or to comply with applicable law.
10.3 Discontinuation of the Product. If we decide to discontinue the Services as a whole, we will use reasonable efforts to notify you in advance and, so far as practicable, provide a means for exporting your data.
10.4 Effect of Termination. After your account is terminated, your access to content in the Services expires at the same time. The retention and deletion of Customer Content is determined by the Service Provider in accordance with Section 5.6 of the LayraxAI Enterprise Service Agreement; the messages, annotations, and content you upload and submit in the Services are handled together with your account. If you need to view or save the relevant design proposals and renderings, please request them from the Service Provider before termination.
11. Representations and Disclaimers
11.1 Disclaimer. To the extent permitted by applicable law, and except as expressly provided in this Agreement, the Services are provided on an "as is" basis. We make no other warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, uninterrupted operation, error-free operation, and non-infringement.
11.2 We do not warrant that Output complies with the building design codes, fire codes, construction standards, or other industry standards of any particular country or region.
11.3 We do not review or endorse a Service Provider's qualifications, performance capability, or the compliance of the content it provides.
12. Limitation of Liability (Important)
12.1 Exclusion of Indirect Damages. To the extent permitted by applicable law, we are not liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of revenue, loss of goodwill, business interruption, and loss of data.
12.2 Liability Cap. To the extent permitted by applicable law, our aggregate total liability for all claims under or in connection with this Agreement does not exceed SGD 50, or the fees you actually paid for the Services in the 12 months before the date on which the event giving rise to the claim first occurred, whichever is higher. Where you have not paid any fees, we bear no monetary liability for such use.
12.3 Exclusion of Specific Losses. To the extent permitted by applicable law, we specifically are not liable for the following losses, whether or not foreseeable: (a) rework, demolition, rebuilding, schedule delays, wasted materials, and idle labor arising from construction, procurement, renovation, or alteration carried out on the basis of design proposals and renderings; (b) discrepancies between the quantities of work, material quantities, and price estimates and what actually occurs; (c) remediation and penalties arising from design proposals and renderings failing to comply with local building, fire, energy efficiency, or accessibility codes; (d) losses arising from contractual disputes between you and the Service Provider; (e) damage to local files or loss of data caused by your equipment, operating system, or network environment.
12.4 Exceptions. The exclusions and limitations above do not apply to: personal injury caused by a party's intentional act or gross negligence, a party's fraudulent conduct, and any other circumstances where applicable law does not permit limitation or exclusion. This Section does not limit the statutory rights you enjoy under applicable law that cannot be waived by agreement, including the statutory rights you enjoy as a consumer in your jurisdiction.
13. Indemnification
To the extent permitted by applicable law, you will indemnify and hold us, our affiliates, and our personnel harmless from any costs, losses, liabilities, and expenses (including reasonable attorneys' fees) arising out of or relating to third-party claims, where such claims arise from: (a) Your Content; (b) your breach of this Agreement or Our Policies; (c) your use of Customer Content beyond the scope of authorization in Section 5.2.