LayraxAI 企业服务协议

生效日期：【年】年【月】月【日】日

本协议的适用结构（重要）。本协议是唯一一份适用于客户与我们之间企业服务关系的协议。我们向客户提供可独立采购的服务模块：本协议规定适用于全部模块的通用条款，各模块特有的功能、账号与组织方式、权限颗粒度、数据处理、服务等级与责任安排，规定于《服务模块说明》。

缔约双方：

LayraxAI Pte. Ltd.，一家根据新加坡法律设立的公司，注册地址为【新加坡注册地址】（以下简称"LayraxAI"、"我们"）。
同意本协议条款的企业、机构或其他组织（以下称"客户"）。

本协议中，LayraxAI 与客户单独称为"一方"，合称为"双方"。

适用范围（重要）。本协议适用于企业、机构或其他组织客户通过商业账号使用的 LayraxAI 商业版；客户实际采购的服务模块以订单表勾选及《服务模块说明》为准，服务模块的新增与调整不影响本协议的适用。本协议不适用于自然人客户，亦不适用于面向终端消费者（业主、甲方等）的个人版产品与服务项下的任何账号、内容与数据。以个人身份执业的自然人适用我们另行发布的《LayraxAI 专业服务协议》；面向终端消费者的个人版产品与服务受其各自独立的条款约束，与我们分属不同的服务系统。

客户声明其依法设立并有效存续，具有签订并履行本协议的能力；代表客户签署本协议或订单表的自然人，已获得使客户受本协议约束的合法授权，其签署行为视为客户的行为。点击"我同意"、签署订单表或使用本服务，即代表客户接受本协议。

重要条款的特别提示（重要）。　双方确认，第 11 条（责任限制）、第 12 条（争议解决）以及附件二《服务等级协议》第 8.3 条（未达可用性目标的唯一救济：我们不就服务不可用提供任何形式的退款、服务额度、期限延长、账单抵扣或其他金钱性补偿）为本协议的重要组成部分；其中限制我方责任、排除间接损害、排除金钱性可用性补偿并约定仲裁管辖的内容，已在协议文本中以显著方式列明，客户已阅读、理解并同意受其约束。我们亦可（但无义务）通过勾选、弹窗确认或其他方式就该等条款另行提示或取得确认。

1. 定义

本协议中未另行定义的首字母大写术语，以订单表中赋予的含义为准。

"服务模块" 指可独立采购的服务单元。客户采购的模块以订单表勾选为准。

"《服务模块说明》" 指我们发布、并通过引用并入本协议的文件，用于规定各服务模块特有的功能、数据处理、服务等级与责任安排；其当前版本以我们产品内或官网公布者为准，我们会持续更新。

"业务数据" 指客户及其最终用户在装修 ERP 服务模块中录入、生成或存储的业务经营数据。业务数据属于客户内容。

"组织架构" 指客户自行配置的部门、岗位与汇报关系。"角色权限" 指客户为组织架构中的岗位或成员配置的数据与功能访问范围。

"商业账号" 指我们为客户开通、供客户及其最终用户使用本服务的账号。客户可为其不同经营主体、分支或业务另行采购并持有多个商业账号，各账号的登录凭证分别设置与管理。

"商业身份" 指通过商业账号使用本服务的状态。

"管理员" 指客户指定的、在其商业账号内拥有管理权限的最终用户，包括商业账号的主管理员及其授权的子管理员。管理员在其权限范围内的操作视为客户的行为。

"账户控制台" 指我们向客户提供、用于配置席位、权限、内容策略与订阅信息的线上工具。

"关联方" 就任意一方而言，指直接或间接控制该方、受该方控制，或与该方受同一主体控制的自然人或机构。

"Beta 服务" 指标注为 Alpha 版、Beta 版、预览版、抢先体验版、评估版或带有同类标识的服务及功能。

"保密信息" 指披露方向接收方披露的商业、技术、财务信息、资料及其他内容，且满足下列任一条件：(a) 披露时已标注为保密；(b) 结合披露场景，接收方理应知晓其属于保密范畴。保密信息包含客户内容。

"订单表" 指：(a) 客户直接向我们采购时，双方签署的订购文件，或客户用于采购本服务的我方网页结算页；(b) 客户通过经销商或渠道伙伴采购时，客户与该经销商签署的订购文件，或客户用于采购的经销商网页。订单表为本协议的组成部分。

"服务期限" 包含初始期限与全部续订期限。"初始期限" 指自起始日期起、持续订单表所载时长的首期服务期限；"续订期限" 指初始期限或上一期续订期限届满后的续期时长；"起始日期" 列明于订单表。

"最终用户" 指通过客户的商业账号访问本服务的自然人，包括客户及其关联方的员工、代理人、代表，以及经客户许可使用本服务的其他人员。

"费用" 指依据订单表向客户账户收取的全部款项；无订单表的，以我们产品内公布的《价格与订阅说明》为准。

"输入" 指客户及其最终用户向本服务提交的内容，包括其在设计软件中打开或导入的既有模型与工程文件、图纸、影像、实景照片与视频、参数与说明文字。

"输出" 指本服务基于输入生成的内容，包括设计方案与效果图、在设计软件中直接生成的可编辑对象与构件、工程量清单与报价估算，以及可供下载或导出的独立文件。

"客户内容" 即输入与输出的合称，包括业务数据。

"匿名化数据" 指客户内容经处理后达到不可识别特定自然人、且不能复原标准的数据（DPA 第 1.12 条）。匿名化数据不属于客户内容，亦不属于客户的保密信息。

"文档" 指我们向客户交付或对外公开发布的各类技术文档、接口文档与使用指南。

"DPA" 指本协议附件一《数据处理附录》。

"SLA" 指本协议附件二《服务等级协议》。

"个人数据" 释义以 DPA 所载定义为准。

"服务额度" 指客户自行采购的额度，或我们赠予客户的促销额度。服务额度受我们公布的《服务额度规则》约束。

"使用限额" 指订单表或文档中载明的、针对客户使用本服务设置的席位数、用量、存储容量及其他限制。

"服务" 指 LayraxAI 商业版，即我们通过客户的商业账号向其提供的、可在客户账户内采购或使用的各项服务模块，配套包含我方相关软件、工具、文档、后台管理系统及网站，不含任何第三方服务，亦不含面向终端消费者的个人版产品与服务。

"第三方服务" 指我方以外的主体通过本服务渠道提供的产品、服务或内容。

"我方政策" 包含《使用政策》《分享与发布政策》《特定服务条款》。适用于客户的我方政策版本，以本协议、客户最新订单表、服务续订三者中最晚生效日期当日有效的版本为准。

"知识产权" 指全球范围内全部已注册及未注册的知识产权，包含专利、著作权、商标、商业秘密、外观设计、数据库、域名及相关权利。

2. 服务

2.1 服务交付

我们将在服务期限内按订单表所载的功能模块、席位数量与使用限额向客户提供本服务。我们可通过账户控制台或其他方式向客户提供服务配置、文档与支持。

2.2 订阅、席位与商业账号体系

商业账号。我们通过商业账号向客户及其最终用户提供本服务，通过商业账号进行的操作归属于客户。面向终端消费者的个人版产品与服务不属于本协议项下的服务，本协议不适用于该等产品与服务。

(a) 席位制。 客户按订单表购买一定数量的席位，并将其分配给最终用户。每个席位仅限一名自然人使用，不得多人共用、出借或转让。

(b) 席位调整。客户可在账户控制台中增加席位，增加的席位按订单表约定的费率与方式计费，自增加之日起计费。客户亦可在账户控制台中减少席位，减少自下一个计费周期起生效；就当前计费周期内已支付的席位费用，我们不退还或抵扣，订单表另有约定的除外。客户减少席位后，其被移除席位的最终用户将失去对相应功能的访问权限；客户应自行导出并保存该等用户的内容，我们就该等内容依第 5.6 条处理。

(c) 商业账号的开通。 客户可自行注册并开通其商业账号；最终用户的商业账号由客户通过其管理员开通并管理。

(d) 客户对商业账号下的全部活动负责（重要）。 就客户的商业账号，双方约定如下：

活动归属。除因我们违反本协议（含第 5.4 条所述安全义务）导致的情形外，客户对其商业账号下发生的全部活动承担责任，无论该等活动是否经客户授权，亦无论其系由客户、其员工、代理人或任何第三方实施；我们不对商业账号遭到未授权访问负责。
凭证仅限内部使用。 商业账号的登录凭证仅供客户内部使用，客户不得将其出售、转让或再许可给任何其他人或实体（为使客户的代理人或分包商代表客户行事而在必要范围内披露的除外）。
客户的内部管理义务。 客户应采取适当措施保障其商业账号及其下内容的安全，并促使其最终用户遵守本协议；最终用户发生入职、转岗、离职等变动的，客户应及时完成交接并采取必要的账号安全措施。
我们的介入边界。 我们可依本协议（包括第 7.3 条）暂停或收回商业账号。我们不对客户与其最终用户之间关于账号或内容的争议作出判定或承担责任。

(e) 内容按账号归属（重要）。通过商业账号创建、上传或生成的全部内容均归属于客户。该等归属与账号凭证由谁持有或控制无关，最终用户加入或退出客户组织、其商业账号被停用或删除，均不改变已生成内容的归属；我们不在不同账号之间自动迁移、合并或混同内容。内容的所有权见第 4.3 条。

(f) 客户主体变更时的账号与内容处置。客户发生合并、分立、重组或注销的，其权利义务的继受方可就下列事项向我们提出书面申请，并提供我们合理要求的证明材料：(1) 提供客户账号下客户内容的副本（第 5.6 条）；(2) 将账号及其下内容转移至继受主体，但该主体应接受本协议约束并经我们同意（第 13.3 条）；(3) 就剩余服务期限内的预付费用，依第 7.5 条处理。客户进入清算、破产、被接管或停止经营的，适用第 7.3 条 (b) 款。我们不对客户与其继受方之间关于账号或内容的归属争议作出判定或承担责任。

2.3 组织架构与角色权限

本服务（视模块而定）向客户提供组织架构与角色权限的配置功能。该等配置由客户自行作出并对其结果负责，我们不参与客户的内部管理决策，也不对下列事项负责：

客户配置的数据可见范围与功能范围是否符合其内部管理制度、劳动合同或保密要求；
客户是否及时回收离职、转岗人员的权限；
因客户配置不当（包括权限设置过宽导致其内部人员越权查看）而产生的后果；
获授权的最终用户在其权限范围内对数据的查看、导出、修改或删除行为。

2.4 管理员与账户控制台

(a) 客户应指定至少一名管理员，并通过账户控制台管理席位、角色权限、内容策略与订阅信息。客户应对管理员在其权限范围内的全部操作负责，包括管理员作出的采购、续订、扩容指令，以及对内容的查看、导出、删除与成员管理。

(b) 客户应及时停用离职、转岗或不再需要访问权限的最终用户的席位。因客户未及时停用而导致的使用，由客户承担相应责任。

(c) 客户应妥善保管管理员凭证与账户控制台访问凭据，并对通过该等凭据发生的所有活动负责。

2.5 用量型服务

如客户按用量（如渲染次数、项目数、存储容量）购买本服务，客户确认我们将依据我方系统计量的用量收取费用。客户对用量计量有异议的，应在账单生成后【15】日内以书面方式提出，并提供相应依据；逾期未提出的，以我方计量结果为准。

2.6 超额使用

客户的实际使用超出订单表所载的使用限额的，我们将通知客户，并可暂停提供超出限额的部分或全部功能，直至客户采购额外额度、升级套餐，或其额度依《价格与订阅说明》自动重置。我们不因该等暂停而退还已收取的费用。

2.7 Beta 服务

Beta 服务依"现状"提供，可能不稳定、不完整，且不适用 SLA 第 2 条的可用性目标及第 8 条的救济安排。我们可随时修改或终止 Beta 服务，且不因此承担退款或赔偿责任。客户不应将 Beta 服务用于生产环境、对外交付或对客户的客户作出承诺。客户使用 Beta 服务所产生的输出，不得作为施工、报建或验收依据。

2.8 服务变更

我们可不时更新、升级本服务的功能、界面与算法模型，但不会在服务期限内实质性降低订单表所载核心功能模块的整体能力水平。

如某项功能的下线或重大变更对客户产生重大不利影响，我们将至少提前【30】日通知客户。此种情况下，客户可在收到通知后【30】日内终止受影响部分的订阅，我们按剩余服务期限比例退还该部分已预付但未使用的费用。 该退款是客户就服务变更可获得的全部救济。

2.9 支持

我们按订单表所载的支持等级向客户提供技术支持，具体响应时限、支持渠道与支持范围见 SLA。我们可通过在线工单、邮件、电话或远程会议方式提供支持，支持语言为【中文/英文】。

2.10 第三方服务

本服务可能包含或集成第三方服务。第三方服务受其自身条款约束，我们不对其功能、可用性、安全性或合规性承担责任，但我们在接入第三方服务前将尽合理努力进行必要评估，并在发现重大风险时及时通知客户。客户启用第三方集成的，视为客户已审阅并接受相应第三方条款；启用第三方集成可能导致客户内容向该第三方传输，客户应自行评估并就此取得必要授权。

2.11 插件与本地软件

(a) 插件许可。为使用本服务，客户可能需要下载并安装我方提供的插件、扩展或客户端软件（合称"插件"）。我们就插件授予客户一项非独占、不可转让、不可再许可的许可，允许客户在其所购席位范围内，为使用该席位的自然人安装并使用插件，以访问和使用本服务。每一席位对应一名使用该席位的自然人，客户不得将同一席位的账号交由多人共用（第 2.2 条 (a) 款）。我们不限制该自然人安装插件的设备数量，其可在其自有或合法控制的多台设备上安装并使用同一席位的插件，但该等使用须由该自然人本人作出。该许可在服务期限内有效，随本协议终止而终止；终止后，客户应停止使用并卸载插件。本款构成第 4.7 条项下的明确授权。

(b) 宿主软件。插件运行于第三方设计软件（如 SketchUp、Revit、3ds Max 等，以下称"宿主软件"）之中。宿主软件由第三方提供并受其自身许可条款约束，我们不对其功能、可用性、安全性、版本兼容性或客户的许可状态承担责任；客户应自行确保其已合法取得并使用宿主软件。宿主软件的版本更新、接口变更或政策调整可能影响插件的部分或全部功能，我们将尽合理努力予以适配，但不保证持续兼容；插件的系统要求与兼容版本以文档为准。

(c) 输出的形式与混合。插件可在宿主软件中直接生成可编辑的对象、构件、组件与参数，亦可生成可供下载或导出的独立文件，二者均属"输出"。输出生成于宿主文件中的，该文件可能同时包含客户原有的模型内容与我方生成的输出；此种情形下，双方各自内容的权属与使用限制不因混合而改变：客户原有的模型内容仍完全归其所有，我方依第 4.3 条转让的仅为该输出本身，我方方案库与户型库的元素亦不因嵌入该文件而转让给客户（第 3.3 条第 5 项、第 4.3 条）。

(d) 客户应自行备份。客户应自行并定期备份其模型、工程文件与项目数据。因插件故障、插件与宿主软件或第三方插件冲突、宿主软件异常终止、设备或操作系统故障等原因，导致客户本地文件损坏、数据丢失或编辑工作丢失的，我们不承担责任（第 11.3 条）。

(e) 联网要求与功能可用性。　本服务为在线服务，插件需连接我方服务方可完成账号登录、身份验证、内容生成、用量计量与同步；客户处于离线状态、网络连接异常、或未能通过身份验证的，依赖在线处理的全部或部分功能不可用（包括无法登录、无法生成输出、无法访问云端项目数据）。我们不限制客户在离线状态下继续使用宿主软件本身及其原有功能。因客户的网络环境、设备、宿主软件或身份验证失败导致本服务不可用的，不属于我方未达成 SLA 第 2 条可用性目标的情形，亦不视为我方违约；具体除外情形以 SLA 第 3 条为准。

(f) 本地缓存与临时文件。为提升性能与体验，插件可能在客户设备上生成缓存、日志与临时文件；客户可通过插件设置或卸载插件清除该等文件。该等文件可能包含客户内容的片段，客户应采取适当的设备安全措施（包括设备加密、访问控制与锁屏），我们就客户设备的安全不承担责任。

3. 客户义务

3.1 账户信息

客户必须提供准确、完整且持续更新的账户信息，包括企业主体名称、统一社会信用代码或等效登记号、账单地址、联系人与联系方式、以及用于税务判定的所在地信息。客户变更其主体名称、登记号、税务所在地或账单联系人等重要信息的，应及时通过账户控制台更新；因信息不准确或未及时更新而导致的开票错误、税务判定错误或通知未能送达，由客户自行承担。

3.2 最终用户

客户应确保其最终用户遵守本协议及我方政策，可通过内部制度、入职告知、产品内确认或由其管理员代为确认等方式完成上述告知，并应保存相应记录；我们不对最终用户的个人同意行为另行核验。最终用户违反本协议或我方政策的，视为客户违约。

3.3 使用限制

客户不得，且不得允许任何第三方：

以违反适用法律或我方政策的方式使用本服务；
侵犯、盗用或违反任何人的知识产权、肖像权、隐私权或其他权利；
修改、复制、出租、转售、分销本服务，或将本服务用于向第三方提供与本服务实质相同功能的服务（客户为其自身内部装修设计业务使用本服务并向其终端客户提供设计方案的，不在此限）；
实施逆向工程（即反向汇编、反编译、转译、实施模型提取或窃取攻击，或以其他方式试图获取本服务、算法或服务系统的源代码、模型权重或底层组件），或协助任何人实施逆向工程（本限制与适用法律相抵触的除外）；
以自动化或程序化方式批量抓取、提取本平台的方案库、素材库、户型库或输出内容，或从输出中反向提取、分离或重构我方方案库、素材库与户型库的元素；
使用输出开发与本平台竞争的人工智能模型或服务（本项构成客户依第 4.3 条取得的输出权利之上的使用限制，其效力不因第 4.3 条的转让而受影响）；
干扰或破坏本服务，包括规避速率限制或使用限额，或绕过我们设置的任何保护措施、水印或安全缓解机制；
对本服务进行未经授权的安全性测试、压力测试或渗透测试（我们书面许可的除外）；
上传包含恶意代码、病毒或用于攻击性目的的文件；
以虚假身份、虚假信息注册或骗取商业账号、试用额度或促销权益。

3.4 装修行业特定限制（主要适用于 AI 设计服务模块）

鉴于 AI 设计服务模块的输出可能用于装修设计与施工环节，客户特此确认并同意：

不替代专业意见。输出不构成建筑设计、结构设计、消防、暖通、电气、造价或施工的专业意见，不得作为报建、施工图审查、消防验收、结构安全判定或工程结算的唯一依据。客户在使用或对外交付输出前，必须由具备相应专业能力的人员审核并由其承担专业责任；其所在法域就该等专业意见的出具要求特定资质的，应由具备该资质的人员审核。
不得直接用于施工。 客户不得将未经人工审核的输出直接交付施工方据以施工；因直接据以施工导致的返工、工期延误、材料浪费、人身伤害或财产损失，我们不承担责任。
承重与管线安全。 客户知悉自动布局与拆改建议可能涉及承重结构、燃气、给排水与强弱电管线，涉及拆改的，客户必须另行委托具备资质的单位现场勘测并出具正式图纸。
合规经营。客户应持有并在服务期限内持续持有其开展装修、装饰设计、房地产经纪或相关业务所需的资质与许可。客户应确保其主体资格、经营范围与所持有的资质覆盖其使用本服务所开展的业务，并在其开展业务的各法域完成必要的登记与备案。因超出经营范围或不具备相应资质所开展的业务，由客户自行承担全部责任。

3.5 安全紧急事件

如客户或最终用户使用本服务的行为，可合理预判会引发安全风险、切实损害风险、第三方权利侵权，或令我们、本服务、任何第三方产生法律责任（本节称"安全紧急情况"），我们可立即采取必要措施，包括但不限于暂停客户的全部或部分访问权限、限制特定功能、删除违规内容、要求客户整改。我们将在采取该等措施后【48】小时内向客户说明理由；情况紧急或涉及违法犯罪调查的，我们可在合理延后的时间内说明。

3.6 合规与贸易管制

(a) 受限方。 客户声明并保证：其及其实益所有人、最终用户不属于下列名单（本节称"受限制方名单"）所列主体，且未被该等主体、或位于受全面制裁地区的主体所拥有或控制：

联合国安全理事会依《联合国宪章》第七章通过并公布的制裁名单；
新加坡主管机构发布并适用的制裁名单、实体清单或其他受限方名单；
对本服务的提供或交付具有强制适用效力的其他司法辖区主管机构发布并适用的同等名单。

(b) 用途限制。 客户不将本服务用于任何受前款适用的出口管制、制裁或贸易法律所禁止的目的。

(c) 反腐败。 客户遵守所有适用的反腐败、反商业贿赂法律，不向我们或我们的任何人员提供或承诺提供不当利益。

(d) 法律冲突的处理。 为避免疑问，本条不要求任何一方采取、或避免采取任何会与其所在地或其适用的强制性法律规定相抵触的行动。一方因遵守该等强制性法律规定而无法履行本条义务的，不构成违约，但应在法律允许的范围内及时告知另一方；我们并可据此暂停或终止服务。

4. 内容与知识产权

4.1 客户内容

(a) 客户及其最终用户可向本服务提供输入，并基于输入获取输出。输入与输出统称为客户内容。

(b) 我们被动取得客户内容。 我们不会主动抓取、爬取、扫描、同步或以其他方式，在客户未发起、未授权的情况下将客户的项目数据或其他数据上传至本服务。 我们仅接收下列内容：

客户或其最终用户主动上传、录入或导入的内容；
客户另行明确授权我们取得的内容。

(c) 通过使用功能而触发的传输。 为避免疑问，"主动上传"包括最终用户通过使用本服务的某项功能而触发的内容传输，包括点击、提交、保存、生成、分析、导入等操作所引起的上传、接口调用、内容提取与后端处理，而不以该用户知悉其技术过程为条件。最终用户使用某项功能，即视为客户授权我们为提供该功能之目的接收、存储并处理实现该功能所必需的内容，无需就该次传输另行取得授权。

4.2 客户对内容的责任

客户应对客户内容承担责任，包括确保客户内容不违反任何适用法律、本协议或我方政策。 客户声明并保证，其拥有向本服务提供输入、并许可我们依本协议处理输入的全部权利、许可及授权。个人数据的处理事项，以 DPA 为准（第 5.1 条）。

4.3 内容所有权

在双方之间，且在适用法律允许的范围内：

客户保留对输入的所有权；
就客户的商业账号下生成的输出，我们在此将我方就输出所享有的全部权利、所有权及权益（如有）转让给客户，法律禁止转让的，我们授予客户一项全球范围、免许可费、可转授权的永久使用许可。上述转让与许可不包括我方服务、软件、算法、模型、方案库与户型库及其任何组成部分的独立权利；就输出中包含的该等元素，我方仅授予客户为使用、修改与向其终端客户交付该输出所必需的、全球范围、免许可费、不可再许可（客户依本协议向其终端客户交付该输出的除外）的永久许可。

4.4 客户内容的授权与指示

(a) 一般处理指示。客户指示我们依本协议及 DPA 处理客户内容，以提供、维护本服务。

(b) 训练目的的指示与授权。 客户在此指示并授权我们，就客户内容进行去标识化处理，并将去标识化后的数据集用于我们人工智能模型与算法的训练、改进与质量保障。客户接受本协议、签署订单表或继续使用本服务，即构成其作出本款所述指示。我们就依本条作出的处理，不视为超出客户指示的处理。

(d) 匿名化处理的指示与授权。客户在此指示并授权我们，就客户内容（含依 (b) 款去标识化后的数据集）作进一步处理，使其达到不可识别特定自然人且不能复原的匿名化标准。达到该标准的匿名化数据不再作为个人数据处理，亦不再属于客户内容或客户的保密信息（第 1 条"匿名化数据"、第 4.8 条、第 8 条、DPA 第 5.5 条），我们就该等数据的后续使用不受 (b) 款、(c) 款、(e) 款及本协议其他限制的约束。我们就依本款作出的处理，不视为超出客户指示的处理；未达到上述标准的，该等数据仍属去标识化数据，适用 (b) 款与 (c) 款。

(e) 不出售承诺。我们不会向任何第三方出售客户上传的原始模型文件、原始户型图纸，或可识别至客户或其终端客户的内容。

(f) 持续改进。我们将持续评估并改进 DPA 第 5.1 条所述去标识化措施，并可依技术发展、威胁变化与服务演进予以更新；该等更新不实质降低对客户内容的保护水平，构成实质降低的，适用第 2.8 条。

4.5 输出相似性

由于人工智能的一般特性，输出可能不具有唯一性，其他客户可能收到相似的输出。第 4.3 条的转让不及于其他客户的输出或任何第三方输出；我们不保证输出在任何法域可获得著作权保护。 客户在对外交付或主张权利前，应自行评估输出与他人作品是否存在实质性相似。

4.6 准确性与人工审核

(a) 鉴于机器学习的概率性特征，输出可能不总是准确、完整或可执行，可能包括不存在的构件、不符合当地规范的尺寸、错误的工程量与报价估算。客户不应将输出作为唯一的事实来源或专业建议的替代。

(b) 客户在对外交付、公开发布或据以施工前，必须评估输出的准确性与适用性，包括进行适当的人工审查。输出经客户依本条审查、修改并对外交付的，即作为客户自身的专业成果对外交付，由客户依第 3.4 条就其承担专业责任。

(c) 客户不得将涉及某自然人的输出用于可能对该人产生法律或重大影响的决定。

(d) 涉及工程量、材料用量与报价的输出仅为估算参考，不构成对客户或其终端客户的报价承诺。

4.7 我们的知识产权

我们及我们的关联方享有本服务的全部知识产权，包括但不限于软件、算法、模型权重、用户界面、方案库与户型库（含其中的单个素材及其编排）、商业秘密与方法论。除本协议明确授予外，未向客户授予任何权利。客户仅可依据我们的品牌指南使用我们的名称及标识。

我们不对客户内容主张任何知识产权；第 4.4 条约定的有限使用许可不构成权属转移。第 4.3 条项下的转让与许可，不影响我方就本服务、软件、算法、模型、方案库与户型库及其组成部分享有的权利，客户亦不得从输出中反向提取、分离或重构该等元素（第 3.3 条第 5 项）。

4.8 客户内容的保密

客户内容属于客户的保密信息。除为本协议约定的目的外，我们不会向第三方披露客户内容，法律要求、为提供服务所必需的分包处理、或客户另行同意的除外。匿名化数据不属于客户内容，亦不受本条保密义务的约束。

4.9 反馈

我们非常欢迎客户就本服务提交意见、建议与报告，但客户可选择是否提供。客户同意我们可不受限制地使用其提交的意见、建议与报告，而无需向客户支付任何补偿，且该等使用不构成对客户保密信息的披露。

4.10 公开作品与展示许可

(a) 公开即授权。 我们在服务中提供作品的公开与分享功能。客户（含其管理员或被授权的最终用户）将作品设置为公开、或主动提交至我们的公开作品区、案例区或素材市场的，即视为客户就该作品向我们授予下列许可，无需另行签署授权文件：

在我们的网站、应用内、公开作品区与案例展示区展示、传播该作品；
在我们的市场推广材料中使用该作品，包括官网、社交媒体账号、线下活动、行业展会、宣传册与广告投放；
为展示之目的对该作品进行必要的格式转换、裁剪、压缩与排版；
在展示时标明客户的名称或其品牌标识（客户另有要求的除外）。

上述许可为全球范围、免许可费的非独占许可，在服务期限内持续有效；服务终止后，该许可继续有效，直至客户依 (c) 款撤回为止。

(b) 客户可得利益。 我们展示客户公开作品的，可同时展示客户的名称、品牌标识与业务信息，并可为其提供作品来源链接或联系方式，以协助客户获取业务机会。我们不承诺任何具体的展示位置、展示频次或获客效果。

(c) 撤回。 客户可随时通过将作品重新设为非公开、删除作品或以书面方式通知我们，撤回上述许可。撤回后，我们将在【15】个工作日内停止新增使用该作品；已投放的广告、已印制的材料、已发布的文章及第三方已转载的内容，我们尽合理努力处理但因客观限制无法即时移除的，不视为违约。

(d) 权属不变。 本条仅为展示许可，不改变第 4.3 条项下客户对客户内容的所有权，我们不因展示取得该作品的知识产权。

(e) 我们的限制。 我们在使用客户公开作品时：(1) 不得对作品作实质性修改后用于宣传（第 (a) 款第 3 项的技术性处理除外）；(2) 不得暗示客户对我们的服务作出超出事实的背书或评价；(3) 不得将作品用于与其原用途明显不符的场景。

(f) 未公开的内容。 未经客户事先书面同意，我们不会使用客户的非公开内容、名称、商标或 logo 进行宣传。 本条不适用于客户已依 (a) 款主动公开的作品。

5. 数据处理与安全

5.1 数据处理附录

双方关于个人数据处理的权利义务，以附件一《数据处理附录》（DPA）为准。DPA 通过引用并入本协议。 本协议与 DPA 就个人数据处理事项不一致的，以 DPA 为准。

5.2 角色

(a) 客户自身信息。客户自身的账号注册、身份核验、联系人与支付数据（不含其最终用户的该等信息），由我们作为控制者依《隐私政策》处理。

(b) 客户内容与最终用户信息。客户内容（含业务数据、方案、图纸、影像）中的全部个人数据，以及客户最终用户（含员工、协作方）的账号注册、身份核验、登录与使用信息，由我们作为受托处理者依本协议附件一《数据处理附录》（DPA）处理，客户为控制者。

5.3 子处理者

(a) 一般性授权。 客户一般性地授权我们委托子处理者处理客户数据。子处理者包括：(1) 我们的关联方（为我们提供基础设施、技术支持、客户服务或运营支持）；(2) 第三方服务提供方（包括云服务商、CDN、支付与通信服务提供方）。

(b) 清单与通知。我们以线上公布的子处理者清单列明当前子处理者，并标明其为我们的关联方或第三方；新增或更换子处理者的，我们至少提前【15】日通知客户。客户在收到通知后【10】日内提出合理书面异议的，双方应善意协商替代方案；协商不成的，客户可就该部分服务终止订阅，我们按剩余服务期限比例退还相应费用。

(c) 责任与义务传递。 我们应对子处理者（包括我们的关联方）的行为向客户承担责任，并与子处理者约定不低于本协议项下的数据保护义务。

5.4 安全措施

我们将采取并维持符合行业标准的技术与管理措施，包括但不限于传输加密、基于角色的访问控制、最小权限原则、操作日志审计、备份与灾备、漏洞管理与安全事件响应机制。具体措施见 DPA。我们可按产品支持情况向客户提供安全增强功能，具体以产品内实际提供的为准。

5.5 安全事件通知

我们在确认发生涉及客户数据的安全事件后，将在【72】小时内通知客户，并提供已知的事件性质、影响范围、已采取和拟采取的措施；如客户所在法域的法律或双方约定要求更短的时限，以更短者为准。我们将尽合理努力配合客户履行其法定的告知与报告义务，包括协助客户履行其向监管机构（如新加坡个人数据保护委员会 PDPC）及受影响个人的通知义务。客户对外发布涉及我们的事件信息前，应与我们善意协商。

5.6 数据副本的提供与删除

(a) 客户可随时要求我们提供其商业账号下客户内容的副本，我们应在 30 日内以可读格式提供；客户亦可通过账户控制台的自助导出功能即时获取，我们不就此另行收费。本服务终止后，客户仍可在 180 日内提出该请求；客户可依《价格与订阅说明》付费延长保留期。

(b) 服务期限届满与终止后的保留、删除。 (1) 服务期限届满而未续订的（不构成本协议终止），我们不因此删除客户内容，而是自届满之日起进入 12 个月的保留期；保留期内客户仍可登录其账号查看并导出其内容，并可通过续订恢复全部功能。客户可通过账户控制台选择更长的保留期，或依《价格与订阅说明》付费延长，保留期以客户所选或双方约定的期限为准。(2) 保留期届满前，我们将尽合理努力提前【30】日通知客户；客户未续订、未要求提供副本亦未提出延长保留的，我们可删除客户内容或对其进行去标识化处理。(3) 客户注销账号的，或客户随时要求删除的，我们按其指示在合理期限内执行。(4) 法律要求保留、或我们依法需用于争议解决的，不受本款限制；就该等内容，我们将其隔离保护，不将其用于其他处理目的（法律另有要求的除外）。数据处理事项另见 DPA。

(c) 备份介质中的客户内容副本随常规备份周期轮转覆盖，其清除可能晚于主存储的删除；在此期间，我们不将该等副本用于任何处理目的，并对其适用同等的安全保护。

6. 费用与支付

6.1 费用

客户应按订单表支付费用。客户必须提供完整准确的计费信息，包括有效的支付方式或采购流程所需的付款信息。我们将按订单表约定的周期（月付、年付或其他周期）向客户开具账单；订单表约定自动续订的，我们将在每个续订周期自动收费，直至客户取消订阅为止。

6.2 税费

费用不含各项税费。客户应对所有适用税费承担支付责任，包括但不限于商品及服务税、增值税、销售税及代扣代缴税款。客户依其所在法域的法律须就费用代扣代缴税款的，其应支付足以使我们实收金额等于账单金额的款项（即由客户承担该等代扣代缴税款），双方另有书面约定的除外。我们以客户账户中登记的名称、地址与税务信息作为税务上的供应地判定依据，客户应确保该等信息准确并保持更新；客户不得通过提供虚假或不实信息影响税费判定。如我们发现判定依据存在矛盾，我们有权按从严标准征收。

6.3 发票与账单凭证

我们可应客户要求提供账单凭证或发票。客户应在账单页面或账户控制台中填写企业名称、纳税人识别号、开票项目与邮寄信息，并确保其准确完整。

客户应在账单生成后【30】日内提出开票需求；逾期提出的，我们可基于税务申报周期的限制拒绝开具。

6.4 逾期

如客户未在到期日后【15】日内付款，我们可：(a) 按未付金额的【0.5‰/日】或适用法律允许的最高利率（以较低者为准）收取滞纳金；(b) 暂停客户的全部或部分访问权限，直至收到全部款项。暂停期间的服务中断不计入 SLA 第 2 条可用性目标的核算，亦不构成我方违约（SLA 第 3 条 (h) 项）。

客户对费用有异议的，应在账单生成后【15】日内书面提出并提供依据；有异议部分应先行支付，经确认多收的，我们在【30】日内退还或抵扣。

6.5 服务额度

客户可通过购买服务额度预付费用。服务额度受我们公布的《服务额度规则》约束；促销赠予的额度通常设有有效期与用途限制，逾期未使用的自动失效，不予折现或退还。

6.6 退款与取消

除法律另有强制性规定，或本协议另有约定外，已支付的费用不予退还。 客户取消订阅的，其对本服务的访问将持续至已付费的当前服务期限届满为止。

6.7 价格调整

(a) 续订时调整。 如我们提高订阅价格，将至少提前【30】日通知客户；价格上调自客户的下一个续订周期起生效。客户不同意该价格上调的，可在价格上调生效前取消订阅。

(b) 服务期限内不涨价。 除适用法律、税费或第三方成本发生强制性变化外，我们不会在客户已付费的服务期限内提高价格。

(c) 定价错误。 即使已开具发票或已收到付款，我们仍有权更正定价错误或失误，并应在发现后及时通知客户。

7. 期限、终止与暂停

7.1 期限

本协议自生效日期起生效，至服务期限届满或按本协议约定终止时终止。服务期限列明于订单表。

7.2 续订

订单表约定自动续订的，服务期限将在每期届满时按订单表所载时长自动续订，续订价格以续订时适用的价格为准。客户可在当前服务期限届满前至少【3】日通过账户控制台关闭自动续订；客户可在账户控制台中在线完成该等操作，无需以书面方式另行提出。

7.3 终止事由

(a) 任何一方可因另一方发生实质性违约且在书面通知后【30】日内未予纠正的，终止本协议。

(b) 任何一方可在另一方进入清算、破产、被接管或停止经营时，立即终止本协议。

(c) 我们可在下列情形暂停或终止客户对本服务的访问：

客户或其最终用户违反本协议或我方政策；
我们必须如此以遵守适用法律或主管机关的强制性要求；
客户对本服务的使用可能对我们、我们的用户或任何第三方造成风险或损害；
发生第 3.5 条所述的安全紧急情况；
客户的付款逾期且经我们催告后仍未支付。

(d) 通知。 我们暂停或终止客户访问的，将尽合理努力提前【7】日通知客户，并为客户提供合理的数据副本获取途径；但为防止损害扩大、遵守适用法律或应对安全紧急情况等合理必要的情形，我们可立即执行，无需提前通知。

7.4 客户的申诉

如客户认为我们错误地暂停或终止了其访问，可通过【申诉邮箱】提交申诉并说明依据，我们将在【10】个工作日内复核并答复。

7.5 终止的后果

(a) 终止（无论因何原因）后，客户应立即停止使用本服务，其最终用户的商业账号访问权限同时失效。

(b) 我们按第 5.6 条提供数据副本。

(c) 因我们实质性违约导致客户终止的，我们按剩余服务期限比例退还客户已预付但未使用的费用。

(d) 因客户违约导致我们终止的，我们不退还已收取的费用，且客户应立即支付全部未付费用。

7.6 中止服务

如我们决定整体中止某一服务模块，我们将尽合理努力至少提前【30】日通知客户（不可抗力、法律变更或第三方服务终止导致无法提前通知的除外），并在可行范围内提供数据副本获取途径；客户可就受影响模块在通知期内终止订阅并要求按比例退款。

7.7 存续

本协议中关于费用结算、内容所有权、知识产权、保密、数据处理、责任限制、赔偿与争议解决的条款，在本协议终止后继续有效。

8. 保密

8.1 义务

接收方应以不低于保护自身同类保密信息的谨慎程度（且不低于合理谨慎标准）保护披露方的保密信息，不得向第三方披露，且仅可为履行本协议之目的使用。匿名化数据不属于披露方的保密信息，不受本条约束。

8.2 例外

下列信息不属于保密信息，或接收方的下列披露不构成违约：

非因接收方违约而已经公开或进入公有领域的信息；
接收方在未接触披露方保密信息的情况下独立开发的信息；
接收方从无保密义务的第三方合法取得的信息；
依法律、法规、法院或主管机关强制性要求而披露的信息（接收方应在法律允许范围内提前通知披露方，并尽合理努力协助其寻求保护措施；涉及刑事调查或法律禁止通知的除外）。
经处理后达到不可识别特定自然人且不能复原标准的匿名化数据；

8.3 期限

保密义务在本协议终止后继续有效；就构成商业秘密或客户内容的信息，保密义务持续有效直至其不再构成商业秘密或客户内容为止。

8.4 客户内容

客户内容同时适用第 4.8 条与第 5 条（DPA）；两者不一致的，涉及个人数据处理的以 DPA 为准。

9. 陈述、保证与免责声明

9.1 双方陈述

各方陈述并保证：(a) 其依法设立并有效存续，有权签订并履行本协议；(b) 其签订与履行本协议不违反其受约束的任何其他协议或法律义务；(c) 本协议的签署已获必要授权。

9.2 我们的有限保证

我们保证，在服务期限内，客户按本协议使用本服务时，本服务在重大方面符合文档所述的功能。

客户违反本协议、使用 Beta 服务、使用非我方提供的第三方集成、或按客户定制要求开发的，不适用上述保证。

违反本保证的，我们将尽合理努力修正；在合理期限内（不少于【30】日）未能修正的，客户可终止受影响部分的订阅并要求按比例退还预付费用，该退款为客户就本保证的唯一救济。

9.3 免责声明

除第 9.2 条明确约定外，本服务依"现状"提供。 在适用法律允许的范围内，我们不作任何其他明示或默示的保证，包括但不限于适销性、特定用途适用性、不中断、无错误及不侵权的默示保证。我们不保证输出符合任何特定国家或地区的建筑设计规范、消防规范或施工标准。

10. 赔偿

10.1 我们的赔偿

在法律允许的范围内，我们将就第三方因客户依本协议使用本服务而提出的、主张本服务侵犯其知识产权的索赔，为客户进行辩护，并承担由此产生的、由法院终局判决或我们书面和解确认的赔偿金额与合理律师费；前提是客户：(a) 在知悉索赔后及时书面通知我们；(b) 给予我们对该索赔的独家控制与抗辩权；(c) 提供合理配合。

下列情形我们不负赔偿义务：

客户内容或客户提供的素材、数据、模型本身构成或引起的侵权，包括该等内容被用于模型训练而对模型输出产生影响所导致的索赔；但客户内容以外的我方训练数据导致输出侵权的，适用本条“输出侵权的有限赔偿”；
客户违反本协议或我方政策的使用，或超出授权范围的使用；
我们将本服务与客户内容、第三方服务或客户自有系统结合使用而导致的侵权，且该侵权在无该等结合时不会发生；
客户按定制要求开发的特定功能，且该侵权源于客户的定制要求；
客户在知悉侵权风险后仍继续使用的部分；
适用于免费服务、试用期与促销额度的部分。
就客户在本服务中生成的输出，第三方主张该输出侵犯其知识产权的，我们将为客户进行辩护，并承担由法院终局判决或我们书面和解确认的赔偿金额与合理律师费，前提是客户：(a) 已就该输出完成第 4.6 条所述的人工审核；(b) 未违反本协议及我方政策；(c) 该侵权并非源于客户内容或客户提供的素材、数据、模型本身；且 (d) 已履行第 10.1 条首段 (a) 至 (c) 项所述前提条件。本款赔偿仅适用于客户已付费的服务模块，不适用于免费服务、试用期与促销额度范围内的使用，并受第 11.2 条责任上限的约束。

如本服务因侵权指控而被判定需停止使用，我们可自行选择： (a) 为客户取得继续使用所需的授权；(b) 修改或替换相关功能使其不侵权且实质保持原有功能；(c) 终止受影响部分的服务并按剩余期限比例退还预付费用。上述为本协议项下我们就侵权的全部责任与唯一救济。

赔偿范围仅限于本条。 除本条明确约定的知识产权赔偿外，我们不就因本服务产生的任何其他第三方索赔（包括客户的终端客户、业主、施工方或供应商提出的索赔）向客户承担赔偿义务；该等事项依第 9 条（保证与免责）与第 11 条（责任限制）处理。

10.2 客户的赔偿

在法律允许的范围内，客户应赔偿并保障我们、我们的关联方及我们的人员，免于承担因第三方索赔而产生或与之相关的费用、损失、责任及开支（包括合理律师费），该等索赔源于：

客户内容，或客户及其最终用户对本服务的使用；
客户违反本协议、我方政策或适用法律；
客户将输出据以施工、报建、验收或对外交付，且未进行人工审核的行为；
客户未取得房屋权利人、业主、品牌方或其他权利人的必要授权而上传相关内容；
客户自有应用或其对终端客户的承诺。

10.3 程序

赔偿程序适用第 10.1 条所述的前提条件；未经赔偿方书面同意，被赔偿方不得就索赔作出承认或和解，该同意不得不合理地被拒绝。

11. 责任限制（重要）

11.1 间接损害排除

在适用法律允许的范围内，任何一方均不就间接的、附带性的、特殊性的、后果性的或惩戒性的损害承担责任，包括利润损失、收入损失、商誉损失、业务中断及数据丢失。

11.2 责任上限

在适用法律允许的范围内，各方就本协议项下或与本协议相关的全部索赔的累计责任总额，不超过客户在导致该索赔的事件首次发生之日前 12 个月内为本服务实际支付的费用。客户未就本服务支付任何费用的（包括免费版本、试用期与促销额度范围内的使用），我们不就该等使用承担金钱赔偿责任。

按模块分层。 如索赔仅与某一服务模块相关，则上述限额以客户就该模块支付的费用为基数计算；索赔无法按模块区分的，以客户就全部模块支付的费用为基数计算。

就下列情形，我们的责任上限提高至上述金额的【2】倍：

因我们违反第 8 条（保密）义务导致客户保密信息被披露；
因我们未采取第 5.4 条所述安全措施而直接导致客户数据泄露。双方可在订单表中就特定客户约定高于本款的责任上限，该约定优先。

11.3 行业特定责任排除

在适用法律允许的范围内，我们特别地不对下列损失承担责任，无论其是否可预见：

施工相关损失：因依据输出进行施工而产生的返工、拆除、重建、工期延误、材料浪费、窝工与索赔；
工程与造价损失：工程量、材料用量、报价估算与实际发生的偏差；
第三方损失：客户的终端客户、业主或施工方向客户提出的索赔；
本地文件损失：因插件故障、插件与宿主软件或第三方插件冲突、宿主软件异常终止、设备或操作系统故障等原因，导致客户本地模型与工程文件损坏、数据丢失或编辑工作丢失；
合规损失：因输出未符合当地建筑、消防、节能或无障碍规范而产生的整改与处罚。

11.4 例外

上述排除与限制不适用于：因一方故意或重大过失造成的人身伤害、一方的欺诈行为、客户支付费用的义务，以及适用法律不允许限制或排除的其他情形。

11.5 分配与风险

双方确认，上述责任限制为本协议定价与商业安排的基础，反映了双方之间风险的合理分配，且该等限制在救济未实现其根本目的时仍应适用。

12. 争议解决

12.1 非正式解决

如双方就本协议产生争议，双方同意先行尝试以非正式方式解决：请先将争议书面通知我们（【申诉邮箱】），说明争议的性质与所寻求的救济。如双方未能在 60 天内解决争议，则任何一方均有权依下列规定提起程序。

12.2 管辖法律

本协议受新加坡法律管辖，并据其解释，不适用其法律冲突规则。《联合国国际货物销售合同公约》不适用于本协议。

12.3 仲裁（重要）

双方同意，因本协议引起或与之相关的任何争议，应提交【新加坡国际仲裁中心（SIAC）】依其届时有效的仲裁规则仲裁解决。仲裁地为新加坡，仲裁庭由【1】名仲裁员组成。仲裁语言为中文；双方另有书面约定的，从其约定。仲裁裁决为终局裁决，对双方均有约束力。

12.4 代表程序弃权

在适用法律允许的范围内，双方同意，任何争议仅可以各自名义提出，不得作为集体诉讼、集体仲裁、代表诉讼或任何其他代表程序的一部分；仲裁庭无权合并或审理多于一名主体的索赔，亦无权主持任何形式的代表或集体程序。如本条被认定为不可执行或不可适用于某项索赔，则该项索赔应从仲裁中剥离并交由有管辖权的法院审理，本条其余部分仍完全有效。

12.5 批量仲裁

如同时有【50】个或以上相似的仲裁请求由同一或相关联的律师事务所、组织或机构代表提起，则适用仲裁机构届时有效的批量仲裁规则；仲裁机构无相应规则的，由仲裁机构将该等请求分批审理，每批不超过【50】个，其余批次在前一批结束后依次进行，直至全部审理完毕。仲裁庭的组成、费用与时间表由仲裁机构统一安排。

12.6 临时救济

尽管有第 12.3 条，任何一方均可在仲裁庭组成前，向有管辖权的法院申请临时禁令或其他临时救济措施，以保护其知识产权、保密信息或防止不可弥补的损害，该申请不构成对仲裁协议的放弃。

12.7 仲裁费用

对于争议金额不超过【金额】的索赔，我们将承担客户应支付的仲裁费用中超出同等诉讼所需缴纳的法院费用的部分。

13. 一般条款

13.1 条款变更

(a) 对本协议的重大不利变更，我们将至少提前【30】日通过电子邮件或账户控制台通知客户；客户不同意该变更的，可在变更生效前终止订阅并要求按剩余期限比例退款。

(b) 其他变更自我们发布至官方网站之日起生效。

(c) 我方政策的变更，以客户最新订单表、服务续订、本协议生效三者中最晚生效日期当日有效的版本为准；就我方政策中超出本协议已有授权且对客户产生重大不利影响的变更，我们将另行通知。

(d) 服务模块的变更、新增与下线。 本协议不因服务模块的新增或调整而重新签署。 具体规则如下：

新增模块。 我们新增服务模块的，通过更新《服务模块说明》实现。新增模块仅适用于新采购该模块的客户；客户未采购的，该部分说明对其不适用，我们不因此变更其已购服务的内容或价格。
已购模块的重大不利变更。 对客户已采购模块的功能、数据处理或服务等级作出重大不利变更的，适用本条 (a) 款（提前【30】日通知，客户可终止该模块并要求按剩余期限比例退款）。
非重大变更。 界面调整、功能优化、缺陷修复、安全补丁及其他不降低模块整体能力水平的变更，自发布之日起生效，无需另行通知。
模块下线。 我们中止某一模块的，适用第 7.6 条（提前通知、提供数据副本获取途径、按比例退款）。

13.2 通过引用并入的文件

下列文件通过引用并入本协议，并与本协议具有同等效力：附件一《数据处理附录》、附件二《服务等级协议》、《服务模块说明》、《使用政策》、《分享与发布政策》、《特定服务条款》、《支持地区与可用性说明》、《价格与订阅说明》、《服务额度规则》、《隐私政策》，以及我们在产品内公布并标明适用于本服务的其他规则（合称"附属规则"）。

效力顺序。 本协议与附属规则不一致的，以本协议为准；附属规则就特定事项作出更具体约定的，以附属规则为准；就某一服务模块，以《服务模块说明》为准；订单表就商业条款（价格、期限、席位、使用限额、采购模块）另有约定的，以订单表为准。

13.3 转让

客户不得转让或转移本协议项下的任何权利或义务，因合并、重组或资产转让而整体转让、且事先书面通知并获得我们同意的除外（我们不得不合理地拒绝同意）。

我们可在业务重组、合并或资产转让时转让本协议，无需取得客户同意；我们亦可将本协议转让给我们的关联方。我们发生控制权变更（包括被收购）的，本协议继续有效，签约主体不变的，不影响本协议的履行；签约主体变更的，我们应通知客户，继受方承继本协议项下的全部权利与义务。

转让不触发终止。 依本条进行的转让或控制权变更，不构成第 7.3 条项下的违约或终止事由；本协议已依本条有效转让并由继受方承继全部权利义务的，客户不得仅因该等转让或变更、或转让方此后的清算、破产、被接管或停止经营而终止本协议。继受方承继后自身进入清算、破产或被接管的，第 7.3 条 (b) 款对其适用。

客户为国家机关或政府部门的，其因机构调整而需转让本协议的，我们在收到书面通知后予以配合。

13.4 分包

我们可委托我们的关联方或第三方分包商履行本协议项下的部分义务，但我们仍就本服务的整体履行向客户承担责任。

13.5 不可抗力

任何一方因超出其合理控制的事件（包括但不限于自然灾害、战争、恐怖袭击、疫情、政府行为、大规模网络攻击、基础电信与云服务提供商的全国性故障、电力中断）而未能履行义务的，不构成违约；受影响方应及时通知对方并在合理范围内减轻影响。不可抗力持续超过【60】日的，任何一方均可终止受影响部分的服务，我们按剩余期限比例退还预付费用。

13.6 通知

我们可通过客户账户中登记的电子邮件、账户控制台内消息或产品内公告向客户发出通知；客户向我们发出的通知，应以书面方式发送至【通知邮箱/新加坡注册地址】（涉及法律争议的，应抄送法务）。以电子邮件发出的通知，于发送成功后【24】小时视为送达。

13.7 关联方使用

客户的关联方可在客户账户下使用本服务，客户应对其关联方的使用承担连带责任，并确保其关联方遵守本协议。 关联方使用所产生的用量计入客户的使用限额。

13.8 独立主体

双方为独立缔约主体，本协议不构成任何合伙、合资、代理或雇佣关系。

13.9 不弃权

任何一方未行使或迟延行使本协议项下的任何权利，不构成对该权利的放弃。

13.10 可分割性

如本协议任何部分被认定为无效或不可执行，不影响其他部分的可执行性；双方应以最接近原意的有效条款予以替代。

13.11 完整协议

本协议（含订单表、DPA、SLA 及附属规则）构成双方之间关于本服务（商业账号下）的完整协议，并取代此前就同一事项达成的一切口头或书面谅解。客户采购单、内部流程文件或其自有合同模板中的任何条款，与本协议的条款不一致的，以本协议为准，我们另行书面同意的除外。

13.12 语言

本协议以中文签署；如需英文或其他语言版本，不同语言版本不一致的，以中文版本为准（双方另有书面约定的除外）。

13.13 服务地区

我们仅在《支持地区与可用性说明》所列国家或地区范围内提供服务，当前支持地区为【新加坡、美国】。客户及其最终用户仅可在支持地区范围内访问本服务；客户或其最终用户所在地不在支持地区范围内的，我们不向其提供服务，并可暂停或终止其访问。支持地区清单通过《支持地区与可用性说明》更新，不构成对本协议的变更。支持地区兼具下列两项功能：(a) 我们提供本服务并可被访问的地理范围；(b) 本服务项下数据保护承诺与跨境传输安排所适用的法域。就支持地区之外的法域，本协议的承诺与保障（包括附件一《数据处理附录》第 4.6 条所列处理者承诺）不适用。我们扩展支持地区至新法域的，将依《数据处理附录》第 5.4 条与第 8.3 条补充适用该法域所要求的保障，并以书面或线上公告方式通知客户。

客户应自行确认其所在地及其对数据出境、存储的适用要求；我们不承诺在任何司法辖区提供本地化部署。

13.14 沟通与营销

(a) 服务性通知。我们可通过客户账户中登记的电子邮件、手机号码、账户控制台消息、产品内公告或插件内通知，向客户发送与本服务相关的服务性通知，包括服务变更与维护、安全与故障、账单与续订、额度与用量提醒、协议与政策更新、以及合规或法律要求的告知。该等通知为履行本协议所必需，客户不得退订；客户应确保其登记的联系方式准确并保持更新。

(b) 营销与推广。我们可向客户（企业客户为其联系人与管理员，专业客户为其本人）发送商业性沟通，包括新产品与新功能模块、新业务与服务、使用技巧与案例、活动与促销信息、行业报告与调研邀请。客户可通过我们提供的退订链接、账户控制台设置或以书面方式通知我们，随时拒绝接收该等商业性沟通；我们收到请求后在合理期限内（不超过【15】日）停止发送。客户拒绝接收商业性沟通的，不影响 (a) 款服务性通知的发送，亦不影响其对本服务的使用。

(c) 使用与偏好分析。我们可分析客户及其最终用户对本服务的使用情况（包括功能使用频次、用量、性能指标与错误日志），用于改进产品与服务、制定定价与额度策略、以及向客户提供更相关的内容与推荐。该等分析不适用于客户内容中的个人数据；涉及个人数据的画像与自动化处理，适用第 4.6 条 (c) 款。

(d) 我们不将客户内容用于营销。我们不将客户内容（含其中的个人数据）用于我方的营销、广告或用户画像，亦不将该等数据提供给第三方用于其营销目的。第 4.10 条（公开作品与展示许可）就客户主动公开的作品另有约定的，从其约定。

LayraxAI Enterprise Service Agreement

Effective Date: 【year】 year 【month】 month 【day】 day

Structure of application of this Agreement (Important). This Agreement is the sole agreement governing the enterprise service relationship between the Customer and us. We provide Customers with Service Modules that may be procured independently: this Agreement sets out the general terms applicable to all Modules, while the features, account and organization structure, permission granularity, data processing, service levels, and liability arrangements specific to each Module are set out in the Service Module Description.

Contracting Parties:

LayraxAI Pte. Ltd., a company incorporated under the laws of Singapore, with its registered address at 【Singapore registered address】 ("LayraxAI", "we", "us").
the enterprise, institution, or other organization that agrees to the terms of this Agreement (the "Customer").

In this Agreement, LayraxAI and the Customer are each referred to individually as a "Party" and collectively as the "Parties".

Scope of application (Important). This Agreement applies to LayraxAI Business Edition used by enterprise, institutional, or other organizational Customers through a Business Account; the Service Modules actually procured by the Customer are as selected in the Order Form and set out in the Service Module Description, and the addition or adjustment of Service Modules does not affect the application of this Agreement. This Agreement does not apply to natural person Customers, nor to any accounts, content, or data under the personal-edition products and services offered to end consumers (owners, commissioning clients, etc.). Natural persons practicing in an individual capacity are governed by the separately published LayraxAI Professional Services Agreement; personal-edition products and services offered to end consumers are governed by their own separate terms and constitute service systems separate from ours.

The Customer represents that it is duly established and validly existing under applicable law and has the capacity to enter into and perform this Agreement; the natural person signing this Agreement or an Order Form on behalf of the Customer has been duly authorized to bind the Customer, and such signing is deemed an act of the Customer. Clicking "I Agree", signing an Order Form, or using the Services constitutes the Customer's acceptance of this Agreement.

Special notice of important terms (Important). The Parties acknowledge that Section 11 (Limitation of Liability), Section 12 (Dispute Resolution), and Section 8.3 of Annex 2, the Service Level Agreement (sole remedy for failure to meet availability targets: we provide no refund, Service Credits, term extension, bill credit, or other monetary compensation of any kind for unavailability of the Services), are material components of this Agreement; the provisions limiting our liability, excluding indirect damages, excluding monetary compensation for availability, and providing for arbitration jurisdiction have been set out prominently in the text of this Agreement, and the Customer has read, understood, and agreed to be bound by them. We may also (but are not obliged to) provide additional notice of, or obtain confirmation for, such terms through check boxes, pop-up confirmations, or other means.

1. Definitions

Capitalized terms not otherwise defined in this Agreement have the meanings given to them in the Order Form.

"Service Module" means a unit of services that may be procured independently. The Modules procured by the Customer are as selected in the Order Form.

"Service Module Description" means the document we publish and incorporate into this Agreement by reference, which sets out the features, data processing, service levels, and liability arrangements specific to each Service Module; its current version is the one published within our products or on our official website, and we update it on an ongoing basis.

"Business Data" means the business operating data entered, generated, or stored by the Customer and its End Users in the renovation ERP Service Module. Business Data constitutes Customer Content.

"Organizational Structure" means the departments, positions, and reporting relationships configured by the Customer. "Role-Based Permissions" means the scope of data and feature access configured by the Customer for positions or members within the Organizational Structure.

"Business Account" means the account we open for the Customer for use of the Services by the Customer and its End Users. The Customer may separately procure and hold multiple Business Accounts for its different business entities, branches, or lines of business, with the login credentials of each account set and managed separately.

"Business Identity" means the status of using the Services through a Business Account.

"Administrator" means an End User designated by the Customer with administrative privileges within its Business Account, including the primary Administrator of the Business Account and the sub-Administrators authorized by the primary Administrator. Actions of an Administrator within the scope of their privileges are deemed acts of the Customer.

"Account Console" means the online tool we provide to the Customer for configuring seats, permissions, content policies, and subscription information.

"Affiliate" means, with respect to any Party, any natural person or entity that directly or indirectly controls that Party, is controlled by that Party, or is under the same control as that Party.

"Beta Services" means services and features labeled as Alpha, Beta, preview, early access, evaluation, or bearing similar labels.

"Confidential Information" means the business, technical, and financial information, materials, and other content disclosed by the disclosing party to the receiving party that satisfies either of the following conditions: (a) it is marked as confidential at the time of disclosure; (b) in light of the circumstances of disclosure, the receiving party should reasonably understand it to be confidential. Confidential Information includes Customer Content.

"Order Form" means: (a) where the Customer purchases directly from us, the ordering document signed by both Parties, or our web checkout page used by the Customer to purchase the Services; (b) where the Customer purchases through a reseller or channel partner, the ordering document signed by the Customer and that reseller, or the reseller's web page used by the Customer to make the purchase. The Order Form forms part of this Agreement.

"Service Term" includes the Initial Term and all Renewal Terms. "Initial Term" means the first Service Term, commencing on the Start Date and lasting for the period stated in the Order Form; "Renewal Term" means the renewal period following the expiry of the Initial Term or the preceding Renewal Term; the "Start Date" is set out in the Order Form.

"End User" means any natural person who accesses the Services through the Customer's Business Account, including employees, agents, and representatives of the Customer and its Affiliates, and other persons permitted by the Customer to use the Services.

"Fees" means all amounts charged to the Customer's account pursuant to an Order Form; where there is no Order Form, the Pricing and Subscription Statement published within our products applies.

"Input" means content submitted to the Services by the Customer and its End Users, including existing models and engineering files, drawings, images, real-scene photos and videos, parameters, and descriptive text opened or imported in the design software.

"Output" means content generated by the Services based on Input, including design schemes and renderings, editable objects and components generated directly in the design software, bills of quantities and cost estimates, and standalone files available for download or export.

"Customer Content" means the collective reference to Input and Output, including Business Data.

"Anonymized Data" means data processed from Customer Content to the standard of being incapable of identifying a specific natural person and incapable of restoration (Section 1.12 of the DPA). Anonymized Data is neither Customer Content nor the Customer's Confidential Information.

"Documentation" means the various technical documents, interface documents, and user guides we deliver to the Customer or publish publicly.

"DPA" means Annex 1 to this Agreement, the Data Processing Addendum.

"SLA" means Annex 2 to this Agreement, the Service Level Agreement.

"Personal Data" has the meaning given to it in the DPA.

"Service Credits" means credits purchased by the Customer, or promotional credits we grant to the Customer. Service Credits are subject to our published Service Credits Rules.

"Usage Limits" means the seat counts, usage volumes, storage capacity, and other limits on the Customer's use of the Services set out in the Order Form or the Documentation.

"Services" means LayraxAI Business Edition, namely the various Service Modules we provide to the Customer through its Business Account that may be procured or used within the Customer's account, together with our related software, tools, Documentation, back-end management systems, and websites; it excludes any Third-Party Services and also excludes the personal-edition products and services offered to end consumers.

"Third-Party Services" means products, services, or content provided by parties other than us through the Services channel.

"Our Policies" includes the Usage Policy, the Sharing and Publication Policy, and the Service-Specific Terms. The version of Our Policies applicable to the Customer is the version in effect on the latest effective date among this Agreement, the Customer's most recent Order Form, and the renewal of the Services.

"Intellectual Property Rights" means all registered and unregistered intellectual property rights worldwide, including patents, copyrights, trademarks, trade secrets, designs, databases, domain names, and related rights.

2. Services

2.1 Service Delivery

We will provide the Services to the Customer during the Service Term in accordance with the feature Modules, seat counts, and Usage Limits set out in the Order Form. We may provide the Customer with service configuration, Documentation, and support through the Account Console or other means.

2.2 Subscriptions, Seats, and the Business Account System

Business Account. We provide the Services to the Customer and its End Users through a Business Account, and operations carried out through the Business Account are attributed to the Customer. Personal-edition products and services offered to end consumers are not Services under this Agreement, and this Agreement does not apply to such products and services.

(a) Seat-based model. The Customer purchases a certain number of seats under the Order Form and assigns them to End Users. Each seat is limited to use by one natural person only and may not be shared by multiple persons, lent out, or transferred.

(b) Seat adjustments. The Customer may add seats in the Account Console; added seats are billed at the rates and in the manner agreed in the Order Form, with billing commencing on the date of addition. The Customer may also reduce seats in the Account Console, effective from the next billing cycle; we will not refund or credit Fees already paid for seats in the current billing cycle, unless otherwise agreed in the Order Form. After the Customer reduces seats, End Users whose seats have been removed will lose access to the corresponding features; the Customer shall export and retain such users' content on its own, and we handle such content in accordance with Section 5.6.

(c) Opening of Business Accounts. The Customer may register and open its Business Account itself; the Business Accounts of End Users are opened and managed by the Customer through its Administrators.

(d) The Customer is responsible for all activity under its Business Account (Important). With respect to the Customer's Business Account, the Parties agree as follows:

Attribution of activity. Except for circumstances caused by our breach of this Agreement (including the security obligations described in Section 5.4), the Customer is responsible for all activity occurring under its Business Account, whether or not such activity is authorized by the Customer and whether it is carried out by the Customer, its employees, agents, or any third party; we are not responsible for unauthorized access to a Business Account.
Credentials for internal use only. Login credentials of a Business Account are for the Customer's internal use only, and the Customer may not sell, transfer, or sublicense them to any other person or entity (except disclosure within the scope necessary for the Customer's agents or subcontractors to act on the Customer's behalf).
The Customer's internal management obligations. The Customer shall take appropriate measures to safeguard the security of its Business Account and the content thereunder, and shall ensure that its End Users comply with this Agreement; where an End User joins, changes position, or leaves the organization, the Customer shall promptly complete the handover and take the necessary account security measures.
The boundaries of our involvement. We may suspend or reclaim a Business Account in accordance with this Agreement (including Section 7.3). We do not adjudicate, nor do we assume liability for, disputes between the Customer and its End Users regarding accounts or content.

(e) Content is attributed by account (Important). All content created, uploaded, or generated through a Business Account belongs to the Customer. Such attribution is independent of who holds or controls the account credentials; an End User joining or leaving the Customer's organization, or their Business Account being deactivated or deleted, does not change the attribution of content already generated; we do not automatically migrate, merge, or commingle content between different accounts. Ownership of content is addressed in Section 4.3.

(f) Disposition of accounts and content upon a change in the Customer's entity. Where the Customer undergoes a merger, division, reorganization, or deregistration, the successor to its rights and obligations may submit a written application to us for the following matters and provide the supporting materials we reasonably require: (1) provision of a copy of the Customer Content under the Customer's account (Section 5.6); (2) transfer of the account and the content thereunder to the successor entity, provided that such entity accepts this Agreement and we consent (Section 13.3); (3) treatment of the prepaid Fees for the remaining Service Term in accordance with Section 7.5. Where the Customer enters liquidation or bankruptcy, is placed under receivership, or ceases business, Section 7.3(b) applies. We do not adjudicate, nor do we assume liability for, disputes between the Customer and its successor regarding the attribution of accounts or content.

2.3 Organizational Structure and Role-Based Permissions

The Services (depending on the Module) provide the Customer with configuration functions for the Organizational Structure and role-based permissions. Such configurations are made by the Customer itself, which is responsible for their results; we do not participate in the Customer's internal management decisions, nor are we responsible for the following matters:

whether the data visibility and functional scope configured by the Customer comply with its internal management rules, employment contracts, or confidentiality requirements;
whether the Customer promptly revokes the permissions of departing or transferred personnel;
consequences arising from the Customer's improper configuration (including overly broad permission settings resulting in unauthorized viewing by its internal personnel);
the viewing, exportation, modification, or deletion of data by authorized End Users within the scope of their permissions.

2.4 Administrators and the Account Console

(a) The Customer shall designate at least one Administrator and manage seats, role-based permissions, content policies, and subscription information through the Account Console. The Customer is responsible for all operations of Administrators within the scope of their permissions, including purchases, renewals, and capacity-expansion instructions made by Administrators, as well as the viewing, exportation, and deletion of content and member management.

(b) The Customer shall promptly deactivate the seats of End Users who leave, change positions, or no longer need access. The Customer bears the corresponding responsibility for usage resulting from its failure to deactivate seats in a timely manner.

(c) The Customer shall properly safeguard Administrator credentials and Account Console access credentials and is responsible for all activity occurring through such credentials.

2.5 Usage-Based Services

If the Customer purchases the Services on a usage basis (such as the number of renderings, number of projects, or storage capacity), the Customer acknowledges that we will charge Fees based on usage metered by our systems. If the Customer disputes the usage metering, it shall raise the dispute in writing within 【15】 days after the invoice is generated and provide supporting grounds; if no dispute is raised within that period, our metering results prevail.

2.6 Excess Usage

If the Customer's actual usage exceeds the Usage Limits set out in the Order Form, we will notify the Customer and may suspend some or all features in excess of the limits until the Customer purchases additional capacity, upgrades its plan, or its allowances automatically reset in accordance with the Pricing and Subscription Statement. We will not refund Fees already collected on account of such suspension.

2.7 Beta Services

Beta Services are provided "as is", may be unstable or incomplete, and are not subject to the availability targets in Section 2 of the SLA or the remedies in Section 8 of the SLA. We may modify or terminate Beta Services at any time without refund or compensation liability arising therefrom. The Customer should not use Beta Services in production environments, for external delivery, or to make commitments to the Customer's customers. Output generated from the Customer's use of Beta Services must not be used as a basis for construction, permit filing, or acceptance.

2.8 Changes to the Services

We may update and upgrade the features, interface, and algorithm models of the Services from time to time, but we will not materially reduce the overall capability level of the core feature Modules set out in the Order Form during the Service Term.

If the discontinuation of, or a material change to, a feature has a material adverse effect on the Customer, we will notify the Customer at least 【30】 days in advance. In that case, the Customer may terminate the subscription to the affected portion within 【30】 days after receiving the notice, and we will refund the prepaid but unused Fees for that portion pro rata over the remaining Service Term. That refund is the Customer's sole remedy with respect to changes to the Services.

2.9 Support

We will provide technical support to the Customer at the support level set out in the Order Form; specific response times, support channels, and support scope are set out in the SLA. We may provide support via online tickets, email, telephone, or remote meetings, and the support languages are 【Chinese/English】.

2.10 Third-Party Services

The Services may include or integrate Third-Party Services. Third-Party Services are governed by their own terms, and we are not responsible for their functionality, availability, security, or compliance; however, before connecting a Third-Party Service, we will make reasonable efforts to conduct the necessary assessment and will promptly notify the Customer upon discovering material risks. Where the Customer enables a third-party integration, it is deemed to have reviewed and accepted the corresponding third-party terms; enabling a third-party integration may result in the transmission of Customer Content to that third party, and the Customer shall evaluate this itself and obtain the necessary authorizations in respect thereof.

2.11 Plugins and Local Software

(a) Plugin license. To use the Services, the Customer may need to download and install the plugins, extensions, or client software we provide (collectively, the "Plugins"). We grant the Customer a non-exclusive, non-transferable, non-sublicensable license to install and use the Plugins, within the scope of the seats it has purchased, for use by the natural person using each seat, to access and use the Services. Each seat corresponds to one natural person using that seat, and the Customer may not allow the account of the same seat to be shared by multiple persons (Section 2.2(a)). We do not limit the number of devices on which that natural person may install the Plugins; that person may install and use the Plugins for the same seat on multiple devices they own or lawfully control, provided that such use is carried out by that natural person in person. This license is valid during the Service Term and terminates upon termination of this Agreement; upon termination, the Customer shall stop using and uninstall the Plugins. This subsection constitutes the express authorization under Section 4.7.

(b) Host Software. The Plugins run within third-party design software (such as SketchUp, Revit, and 3ds Max, hereinafter the "Host Software"). The Host Software is provided by third parties and is governed by its own license terms; we are not responsible for its functionality, availability, security, version compatibility, or the Customer's licensing status; the Customer shall ensure on its own that it has lawfully obtained and uses the Host Software. Version updates, interface changes, or policy adjustments of the Host Software may affect some or all of the functionality of the Plugins; we will make reasonable efforts to adapt accordingly, but do not guarantee continued compatibility; the system requirements and compatible versions of the Plugins are as set out in the Documentation.

(c) Form and commingling of Output. The Plugins may directly generate editable objects, components, assemblies, and parameters in the Host Software, and may also generate standalone files available for download or export; both are "Output". Where Output is generated within a host file, that file may contain both the Customer's pre-existing model content and the Output we generated; in that case, the ownership of and usage restrictions on each Party's content are not altered by the commingling: the Customer's pre-existing model content remains entirely its own, what we transfer under Section 4.3 is only the Output itself, and elements of our design library and floor-plan library are likewise not transferred to the Customer by being embedded in that file (item 5 of Section 3.3; Section 4.3).

(d) The Customer shall back up its own data. The Customer shall, on its own and on a regular basis, back up its models, engineering files, and project data. We are not responsible for corruption of the Customer's local files, loss of data, or loss of editing work caused by Plugin failures, conflicts between the Plugins and the Host Software or third-party plugins, abnormal termination of the Host Software, or device or operating system failures (Section 11.3).

(e) Connectivity requirements and feature availability. The Services are online services; the Plugins must connect to our services to complete account login, identity verification, content generation, usage metering, and synchronization. Where the Customer is offline, its network connection is abnormal, or it fails identity verification, all or part of the functionality that depends on online processing is unavailable (including inability to log in, to generate Output, or to access cloud project data). We do not restrict the Customer from continuing to use the Host Software itself and its original functionality while offline. Unavailability of the Services caused by the Customer's network environment, devices, Host Software, or failed identity verification does not constitute a failure by us to meet the availability targets in Section 2 of the SLA and does not constitute our breach; the specific exclusions are as set out in Section 3 of the SLA.

(f) Local caches and temporary files. To improve performance and experience, the Plugins may generate caches, logs, and temporary files on the Customer's devices; the Customer may clear such files through the Plugin settings or by uninstalling the Plugins. Such files may contain fragments of Customer Content, and the Customer shall take appropriate device security measures (including device encryption, access control, and screen locking); we are not responsible for the security of the Customer's devices.

3. Customer Obligations

3.1 Account Information

The Customer must provide accurate, complete, and continuously updated account information, including the entity name, Unified Social Credit Code (or equivalent registration number), billing address, contact person and contact details, and the location information used for tax determinations. If the Customer changes important information such as its entity name, registration number, tax domicile, or billing contact, it shall promptly update it through the Account Console; invoicing errors, tax determination errors, or notices failing to reach the Customer caused by inaccurate information or failure to update in a timely manner are borne by the Customer.

3.2 End Users

The Customer shall ensure that its End Users comply with this Agreement and Our Policies; such notice may be accomplished through internal rules, onboarding notifications, in-product confirmations, or confirmations made on their behalf by its Administrators, and the Customer shall retain corresponding records; we do not separately verify the individual acts of consent of End Users. If an End User violates this Agreement or Our Policies, it is deemed a breach by the Customer.

3.3 Usage Restrictions

The Customer shall not, and shall not allow any third party to:

use the Services in a manner that violates applicable law or Our Policies;
infringe, misappropriate, or violate any person's intellectual property rights, rights of likeness, privacy rights, or other rights;
modify, copy, rent out, resell, or distribute the Services, or use the Services to provide to third parties services with functionality substantially identical to the Services (use of the Services by the Customer for its own internal renovation design business and its delivery of design schemes to its end clients is not subject to this restriction);
carry out reverse engineering (that is, reverse assembly, decompilation, translation, model extraction or extraction attacks, or otherwise attempting to obtain the source code, model weights, or underlying components of the Services, the algorithms, or the service systems), or assist any person in carrying out reverse engineering (except where this restriction conflicts with applicable law);
use automated or programmatic means to scrape or extract in bulk the design library, asset library, floor-plan library, or Output content of the platform, or to reverse-extract, separate, or reconstruct elements of our design library, asset library, and floor-plan library from the Output;
use Output to develop artificial intelligence models or services that compete with the platform (this item constitutes a usage restriction layered on top of the rights to the Output the Customer acquires under Section 4.3, and its effect is not affected by the transfer under Section 4.3);
interfere with or disrupt the Services, including circumventing rate limits or Usage Limits, or bypassing any protective measures, watermarks, or safety mitigations we have put in place;
conduct unauthorized security testing, stress testing, or penetration testing of the Services (except with our written permission);
upload files containing malicious code or viruses, or intended for offensive purposes;
register or fraudulently obtain Business Accounts, trial credits, or promotional benefits using false identities or false information.

3.4 Renovation-Industry-Specific Restrictions (Applicable Primarily to the AI Design Service Module)

In view of the fact that the Output of the AI Design Service Module may be used in renovation design and construction, the Customer hereby acknowledges and agrees:

Not a substitute for professional opinion. Output does not constitute professional advice on architectural design, structural design, fire protection, HVAC, electrical engineering, cost estimation, or construction, and must not be used as the sole basis for permit filing, construction drawing review, fire-safety acceptance, structural safety determinations, or project settlement. Before using or externally delivering Output, the Customer must have it reviewed by persons with the corresponding professional competence, who bear the professional responsibility; where the jurisdiction of such persons requires specific qualifications for the issuance of such professional opinions, the review must be conducted by persons holding such qualifications.
Not for direct use in construction. The Customer shall not deliver Output that has not undergone human review directly to contractors as a basis for construction; we are not responsible for rework, schedule delays, material waste, personal injury, or property loss caused by constructing directly on the basis of such Output.
Load-bearing and pipeline safety. The Customer is aware that automated layout and demolition/modification suggestions may involve load-bearing structures, gas, water supply and drainage, and electrical and low-voltage pipelines; where demolition or modification is involved, the Customer must separately engage a qualified entity to conduct the on-site survey and issue formal drawings.
Compliant operation. The Customer shall hold, and continue to hold during the Service Term, the qualifications and licenses required for its renovation, decoration design, real estate brokerage, or related businesses. The Customer shall ensure that its entity status, business scope, and the qualifications it holds cover the businesses it conducts using the Services, and complete the necessary registrations and filings in each jurisdiction in which it operates. Businesses conducted beyond the business scope or without the corresponding qualifications are borne entirely by the Customer's own responsibility.

3.5 Security Emergencies

If the Customer's or an End User's use of the Services can reasonably be expected to give rise to security risks, risks of tangible harm, or infringement of third-party rights, or to create legal liability for us, the Services, or any third party (a "Security Emergency" in this Section), we may immediately take necessary measures, including but not limited to suspending all or part of the Customer's access, restricting specific features, deleting non-compliant content, and requiring the Customer to remediate. We will explain the reasons to the Customer within 【48】 hours after taking such measures; where the situation is urgent or involves an investigation of a crime, we may explain within a reasonably delayed time.

3.6 Compliance and Trade Controls

(a) Restricted parties. The Customer represents and warrants that it, its beneficial owners, and its End Users are not persons listed on the lists referred to in this Section (the "Restricted Parties Lists"), and are not owned or controlled by such persons or by persons located in comprehensively sanctioned regions:

sanctions lists adopted and published by the United Nations Security Council under Chapter VII of the Charter of the United Nations;
sanctions lists, entity lists, or other restricted-party lists issued and applied by the competent authorities of Singapore;
equivalent lists issued and applied by the competent authorities of other jurisdictions with mandatory applicability to the provision or delivery of the Services.

(b) Use restrictions. The Customer shall not use the Services for any purpose prohibited by the export control, sanctions, or trade laws applicable under the preceding paragraph.

(c) Anti-corruption. The Customer complies with all applicable anti-corruption and anti-commercial-bribery laws and shall not offer or promise improper benefits to us or to any of our personnel.

(d) Resolving conflicts of law. For the avoidance of doubt, this Section does not require either Party to take, or refrain from taking, any action that would conflict with the mandatory legal provisions of its location or applicable to it. A Party's inability to perform its obligations under this Section due to compliance with such mandatory legal provisions does not constitute a breach, but that Party shall promptly inform the other Party to the extent permitted by law; and we may suspend or terminate the Services accordingly.

4. Content and Intellectual Property

4.1 Customer Content

(a) The Customer and its End Users may provide Input to the Services and obtain Output based on the Input. Input and Output are collectively referred to as Customer Content.

(b) We obtain Customer Content passively. We do not proactively crawl, scrape, scan, synchronize, or otherwise upload the Customer's project data or other data to the Services without the Customer initiating or authorizing it. We only receive the following:

content that the Customer or its End Users actively upload, enter, or import;
content the Customer separately and expressly authorizes us to obtain.

(c) Transmissions triggered by the use of features. For the avoidance of doubt, "actively upload" includes the transmission of content triggered by an End User's use of a feature of the Services, including uploads, interface calls, content extraction, and back-end processing arising from actions such as clicking, submitting, saving, generating, analyzing, and importing, and is not conditioned on that user's awareness of the technical process involved. When an End User uses a feature, the Customer is deemed to have authorized us for the purpose of providing that feature to receive, store, and process the content necessary to implement that feature, without further authorization being required for that transmission.

4.2 Customer Responsibility for Content

The Customer is responsible for Customer Content, including ensuring that Customer Content does not violate any applicable law, this Agreement, or Our Policies. The Customer represents and warrants that it has all of the rights, licenses, and authorizations necessary to provide Input to the Services and to license us to process the Input in accordance with this Agreement. The processing of personal data is governed by the DPA (Section 5.1).

4.3 Ownership of Content

As between the Parties, and to the extent permitted by applicable law:

the Customer retains ownership of Input;
with respect to Output generated under the Customer's Business Account, we hereby assign to the Customer all right, title, and interest (if any) that we have in the Output; where transfer is prohibited by law, we grant the Customer a worldwide, royalty-free, sublicensable perpetual license to use it. The foregoing transfer and license do not include separate rights in our services, software, algorithms, models, design library, and floor-plan library, or in any of their components; with respect to such elements contained in the Output, we grant the Customer only a worldwide, royalty-free, non-sublicensable (except for the Customer's delivery of such Output to its end clients in accordance with this Agreement) perpetual license to the extent necessary to use, modify, and deliver such Output to its end clients.

4.4 License and Instructions Regarding Customer Content

(a) General processing instructions. The Customer instructs us to process Customer Content in accordance with this Agreement and the DPA in order to provide and maintain the Services.

(b) Instructions and authorization for training purposes. The Customer hereby instructs and authorizes us to carry out de-identification of Customer Content and to use the de-identified datasets for the training, improvement, and quality assurance of our artificial intelligence models and algorithms. The Customer's acceptance of this Agreement, signing of an Order Form, or continued use of the Services constitutes the making of the instruction described in this subsection. Processing we carry out under this Section is not deemed to be processing beyond the Customer's instructions.

(c) De-identification does not diminish protection. De-identification we carry out under subsection (b) does not remove such data from the scope of this Agreement and the DPA: such datasets remain personal data, we remain merely a processor acting on the Customer's instructions and processing in accordance with the DPA, and they remain subject to Section 4.8 and Section 8 as the Customer's Confidential Information.

(d) Instructions and authorization for anonymization. The Customer hereby instructs and authorizes us to further process Customer Content (including the de-identified datasets under subsection (b)) so that it meets the anonymization standard of being incapable of identifying a specific natural person and incapable of restoration. Anonymized Data meeting that standard is no longer processed as personal data and no longer constitutes Customer Content or the Customer's Confidential Information (Section 1, "Anonymized Data"; Section 4.8; Section 8; Section 5.5 of the DPA), and our subsequent use of such data is not subject to subsections (b), (c), and (e), or to the other restrictions of this Agreement. Processing we carry out under this subsection is not deemed to be processing beyond the Customer's instructions; where the foregoing standard is not met, such data remains de-identified data and subsections (b) and (c) apply.

(e) No-sale commitment. We will not sell to any third party the Customer's original model files, original floor-plan drawings uploaded by the Customer, or content identifiable to the Customer or its end clients.

(f) Continuous improvement. We will continuously evaluate and improve the de-identification measures described in Section 5.1 of the DPA and may update them in light of technological developments, changes in threats, and the evolution of the Services; such updates do not materially reduce the level of protection for Customer Content, and where an update constitutes a material reduction, Section 2.8 applies.

4.5 Output Similarity

Due to the general characteristics of artificial intelligence, Output may not be unique, and other Customers may receive similar Output. The transfer under Section 4.3 does not extend to other Customers' Output or to any third-party Output; we do not guarantee that Output is eligible for copyright protection in any jurisdiction. Before externally delivering Output or asserting rights in it, the Customer shall assess on its own whether the Output is substantially similar to the works of others.

4.6 Accuracy and Human Review

(a) Given the probabilistic nature of machine learning, Output may not always be accurate, complete, or executable, and may include components that do not exist, dimensions that do not conform to local codes, and erroneous bills of quantities and cost estimates. The Customer should not treat Output as the sole source of fact or as a substitute for professional advice.

(b) Before external delivery, public release, or construction based on Output, the Customer must assess the accuracy and suitability of the Output, including conducting appropriate human review. Where Output has been reviewed and modified by the Customer under this Section and then externally delivered, it is externally delivered as the Customer's own professional work product, and the Customer bears professional responsibility for it in accordance with Section 3.4.

(c) The Customer shall not use Output concerning a natural person in decisions that may have a legal or significant effect on that person.

(d) Output involving quantities of works, material quantities, and pricing is provided as estimation reference only and does not constitute a pricing commitment to the Customer or its end clients.

4.7 Our Intellectual Property

We and our Affiliates own all intellectual property rights in the Services, including but not limited to the software, algorithms, model weights, user interfaces, design library and floor-plan library (including the individual assets therein and their arrangement), trade secrets, and methodologies. No rights are granted to the Customer except as expressly granted in this Agreement. The Customer may use our names and marks only in accordance with our brand guidelines.

We claim no intellectual property rights in Customer Content; the limited licenses set out in Section 4.4 do not constitute a transfer of ownership. The transfer and license under Section 4.3 do not affect our rights in the Services, software, algorithms, models, design library, and floor-plan library and their components, and the Customer shall likewise not reverse-extract, separate, or reconstruct such elements from the Output (item 5 of Section 3.3).

4.8 Confidentiality of Customer Content

Customer Content constitutes the Customer's Confidential Information. Except for the purposes agreed in this Agreement, we will not disclose Customer Content to third parties, except where required by law, where subcontracted processing is necessary to provide the Services, or where the Customer separately consents. Anonymized Data is not Customer Content and is not subject to the confidentiality obligations of this Section.

4.9 Feedback

We welcome the Customer's comments, suggestions, and reports regarding the Services, but the Customer may choose whether to provide them. The Customer agrees that we may use the comments, suggestions, and reports it submits without restriction and without paying the Customer any compensation, and such use does not constitute disclosure of the Customer's Confidential Information.

4.10 Public Works and Display License

(a) Publication constitutes license. We provide public and sharing features for works in the Services. Where the Customer (including its Administrators or authorized End Users) sets a work to public, or voluntarily submits it to our public works area, case showcase, or asset marketplace, the Customer is deemed to grant us the following licenses with respect to that work, without any separate written authorization being required:

to display and disseminate that work on our websites, within our applications, and in our public works area and case showcase;
to use that work in our marketing materials, including our official website, social media accounts, offline events, industry exhibitions, brochures, and advertising;
to make the necessary format conversions, cropping, compression, and layout adjustments to that work for display purposes;
to indicate the Customer's name or its brand mark when displaying it (unless the Customer requests otherwise).

The foregoing licenses are worldwide, royalty-free non-exclusive licenses that remain in effect during the Service Term; after termination of the Services, the licenses continue in effect until the Customer withdraws them under subsection (c).

(b) Benefits to the Customer. Where we display a Customer's public work, we may at the same time display the Customer's name, brand mark, and business information, and may provide a link to the source of the work or contact information, to help the Customer obtain business opportunities. We do not promise any specific display placement, display frequency, or customer-acquisition results.

(c) Withdrawal. The Customer may withdraw the foregoing licenses at any time by setting the work back to non-public, deleting the work, or notifying us in writing. After withdrawal, we will stop new uses of the work within 【15】 business days; as for advertisements already placed, materials already printed, articles already published, and content already reposted by third parties, we will make reasonable efforts to handle them, and failure to remove them immediately due to objective constraints is not deemed a breach.

(d) Ownership unchanged. This Section is a display license only, does not change the Customer's ownership of Customer Content under Section 4.3, and we acquire no intellectual property rights in the work by displaying it.

(e) Our restrictions. When using a Customer's public works, we: (1) shall not make material modifications to a work for promotional purposes (except the technical processing in item 3 of subsection (a)); (2) shall not imply that the Customer has made endorsements or evaluations of our Services beyond the facts; (3) shall not use the work in settings clearly inconsistent with its original purpose.

(f) Non-public content. Without the Customer's prior written consent, we will not use the Customer's non-public content, names, trademarks, or logos for promotional purposes. This Section does not apply to works the Customer has voluntarily made public under subsection (a).

5. Data Processing and Security

5.1 Data Processing Addendum

The Parties' rights and obligations regarding the processing of personal data are governed by Annex 1 to this Agreement, the Data Processing Addendum (DPA). The DPA is incorporated into this Agreement by reference. Where this Agreement and the DPA conflict with respect to the processing of personal data, the DPA prevails.

5.2 Roles

(a) The Customer's own information. The Customer's own account registration, identity verification, contact, and payment data (excluding such data of its End Users) is processed by us as a controller in accordance with the Privacy Policy.

(b) Customer Content and End User information. All personal data in Customer Content (including Business Data, schemes, drawings, and images), as well as the account registration, identity verification, login, and usage information of the Customer's End Users (including employees and collaborators), is processed by us as a processor in accordance with Annex 1 to this Agreement, the Data Processing Addendum (DPA), with the Customer as the controller.

(c) Conflicts in characterization. Where this Agreement and the DPA conflict with respect to the processing of personal data, the DPA prevails (see Section 5.1).

5.3 Sub-processors

(a) General authorization. The Customer generally authorizes us to engage Sub-processors to process Customer data. Sub-processors include: (1) our Affiliates (providing us with infrastructure, technical support, customer service, or operational support); (2) third-party service providers (including cloud service providers, CDN, and payment and communication service providers).

(b) List and notice. We list the current Sub-processors in a list of Sub-processors published online, indicating whether each is one of our Affiliates or a third party; where a Sub-processor is added or replaced, we will notify the Customer at least 【15】 days in advance. If the Customer raises a reasonable written objection within 【10】 days after receiving the notice, the Parties shall negotiate in good faith on an alternative arrangement; failing agreement, the Customer may terminate the subscription to the affected portion of the Services, and we will refund the corresponding Fees pro rata over the remaining Service Term.

(c) Liability and flow-down of obligations. We are liable to the Customer for the acts of Sub-processors (including our Affiliates) and will bind them to data protection obligations no less protective than those under this Agreement.

5.4 Security Measures

We will implement and maintain technical and organizational measures consistent with industry standards, including but not limited to encryption in transit, role-based access control, the principle of least privilege, operation log auditing, backup and disaster recovery, vulnerability management, and security incident response mechanisms. The specific measures are set out in the DPA. We may provide security enhancement features to the Customer based on product support, as actually provided within the products.

5.5 Security Incident Notice

After confirming that a security incident involving Customer data has occurred, we will notify the Customer within 【72】 hours and provide the known nature of the incident, its scope of impact, and the measures taken and to be taken; where the law of the jurisdiction in which the Customer is located or the Parties' agreement requires a shorter period, the shorter one applies. We will make reasonable efforts to cooperate with the Customer in fulfilling its statutory notification and reporting obligations, including assisting the Customer in fulfilling its notification obligations to regulators (such as the Singapore Personal Data Protection Commission (PDPC)) and to affected individuals. Before publicly releasing information about an incident involving us, the Customer shall consult with us in good faith.

5.6 Provision and Deletion of Data Copies

(a) The Customer may at any time request that we provide a copy of the Customer Content under its Business Account, and we will provide it in a readable format within 30 days; the Customer may also obtain it immediately through the self-service export function of the Account Console, for which we will not charge separately. After the Services terminate, the Customer may still make such request within 180 days; the Customer may pay to extend the retention period in accordance with the Pricing and Subscription Statement.

(b) Retention and deletion after expiry and termination of the Service Term. (1) Where the Service Term expires without renewal (which does not constitute termination of this Agreement), we will not delete the Customer Content on that basis; instead, a 12-month retention period commences on the date of expiry; during the retention period, the Customer may still log in to its account to view and export its content, and may restore full functionality by renewing. The Customer may select a longer retention period through the Account Console, or pay to extend it in accordance with the Pricing and Subscription Statement, and the retention period is as selected by the Customer or as agreed by the Parties. (2) Before the retention period expires, we will make reasonable efforts to notify the Customer 【30】 days in advance; where the Customer does not renew, request a copy, or request an extension of retention, we may delete the Customer Content or carry out de-identification of it. (3) Where the Customer deregisters its account, or requests deletion at any time, we will execute it within a reasonable period in accordance with its instructions. (4) Content required to be retained by law, or that we are required by law to use for dispute resolution, is not subject to this subsection; as to such content, we will isolate and protect it and will not use it for other processing purposes (unless otherwise required by law). For data processing matters, see also the DPA.

(c) Copies of Customer Content on backup media are rotated and overwritten with the regular backup cycles, and their erasure may occur later than the deletion from primary storage; in the interim, we will not use such copies for any processing purpose and will apply equivalent security protection to them.

6. Fees and Payment

6.1 Fees

The Customer shall pay the Fees as set out in the Order Form. The Customer must provide complete and accurate billing information, including a valid payment method or the payment information required for procurement processes. We will invoice the Customer at the intervals agreed in the Order Form (monthly, annually, or at other intervals); where the Order Form provides for automatic renewal, we will automatically charge each renewal cycle until the Customer cancels the subscription.

6.2 Taxes

Fees are exclusive of taxes and duties. The Customer is responsible for the payment of all applicable taxes and duties, including but not limited to goods and services tax, value-added tax, sales tax, and withholding taxes. Where the Customer is required by the law of its jurisdiction to withhold tax on the Fees, it shall pay amounts sufficient for the amount we actually receive to equal the invoiced amount (that is, the Customer bears such withholding taxes), unless otherwise agreed by the Parties in writing. We use the name, address, and tax information registered in the Customer's account as the basis for determining the place of supply for tax purposes, and the Customer shall ensure that such information is accurate and kept up to date; the Customer shall not affect tax determinations by providing false or inaccurate information. If we discover inconsistencies in the basis for the determination, we have the right to levy according to the stricter standard.

6.3 Invoices and Billing Documents

We may provide billing documents or invoices at the Customer's request. The Customer shall enter the enterprise name, taxpayer identification number, invoicing items, and mailing information on the billing page or in the Account Console, and ensure their accuracy and completeness.

The Customer shall submit invoicing requests within 【30】 days after the invoice is generated; for requests made after that period, we may decline to issue an invoice due to the constraints of tax filing cycles.

6.4 Overdue Payments

If the Customer fails to make payment within 【15】 days after the due date, we may: (a) charge late payment interest at 【0.05% per day】 of the unpaid amount or at the highest rate permitted by applicable law, whichever is lower; (b) suspend all or part of the Customer's access until full payment is received. Service interruptions during the period of suspension do not count toward the calculation of the availability targets in Section 2 of the SLA and do not constitute our breach (Section 3(h) of the SLA).

If the Customer disputes the Fees, it shall raise the dispute in writing within 【15】 days after the invoice is generated and provide supporting grounds; the disputed portion shall be paid first, and where an overcharge is confirmed, we will refund or credit it within 【30】 days.

6.5 Service Credits

The Customer may pay Fees in advance by purchasing Service Credits. Service Credits are subject to our published Service Credits Rules; promotional credits we grant usually carry validity periods and usage restrictions, automatically expire if unused after their expiration, and are not convertible into cash or refundable.

6.6 Refunds and Cancellation

Except as mandatorily required by law or otherwise agreed in this Agreement, Fees already paid are non-refundable. If the Customer cancels the subscription, its access to the Services will continue until the end of the then-current Service Term for which it has paid.

6.7 Price Adjustments

(a) Adjustments upon renewal. If we increase subscription prices, we will notify the Customer at least 【30】 days in advance; the price increase takes effect from the Customer's next renewal cycle. If the Customer does not agree to the price increase, it may cancel the subscription before the increase takes effect.

(b) No price increases during a Service Term. Except for mandatory changes in applicable law, taxes, or third-party costs, we will not increase prices during a Service Term for which the Customer has already paid.

(c) Pricing errors. Even if an invoice has been issued or payment has been received, we retain the right to correct pricing errors or mistakes, and will notify the Customer promptly upon discovery.

7. Term, Termination, and Suspension

7.1 Term

This Agreement takes effect on the Effective Date and terminates upon expiry of the Service Term or upon termination in accordance with this Agreement. The Service Term is set out in the Order Form.

7.2 Renewal

Where the Order Form provides for automatic renewal, the Service Term automatically renews at each expiry for the duration stated in the Order Form, at the renewal price in effect at the time of renewal. The Customer may turn off automatic renewal through the Account Console at least 【3】 days before the end of the then-current Service Term; the Customer may complete this operation online in the Account Console without making a separate written request.

7.3 Grounds for Termination

(a) Either Party may terminate this Agreement where the other Party commits a material breach that is not cured within 【30】 days after written notice.

(b) Either Party may terminate this Agreement immediately where the other Party enters liquidation or bankruptcy, is placed under receivership, or ceases business.

(c) We may suspend or terminate the Customer's access to the Services in the following circumstances:

the Customer or its End Users breach this Agreement or Our Policies;
we must do so to comply with applicable law or the mandatory requirements of competent authorities;
the Customer's use of the Services may pose a risk or cause harm to us, our users, or any third party;
a Security Emergency as described in Section 3.5 occurs;
the Customer's payment is overdue and remains unpaid after our demand for payment.

(d) Notice. Where we suspend or terminate the Customer's access, we will make reasonable efforts to notify the Customer at least 【7】 days in advance and provide the Customer with a reasonable means of obtaining a copy of its data; however, where reasonably necessary to prevent the escalation of harm, to comply with applicable law, or to respond to a Security Emergency, we may take action immediately without advance notice.

7.4 Customer Appeals

If the Customer believes that we have mistakenly suspended or terminated its access, it may submit an appeal stating its grounds to 【appeals email】, and we will review and respond within 【10】 business days.

7.5 Consequences of Termination

(a) Upon termination (for whatever reason), the Customer shall immediately cease use of the Services, and its End Users' Business Account access terminates simultaneously.

(b) We provide data copies in accordance with Section 5.6.

(c) Where the Customer terminates due to our material breach, we will refund the Fees prepaid but unused by the Customer pro rata over the remaining Service Term.

(d) Where we terminate due to the Customer's breach, we will not refund the Fees collected, and the Customer shall immediately pay all unpaid Fees.

7.6 Discontinuation of Services

If we decide to discontinue a Service Module altogether, we will make reasonable efforts to notify the Customer at least 【30】 days in advance (except where force majeure, changes in law, or the termination of a Third-Party Service makes advance notification impossible) and, to the extent feasible, provide a means of obtaining a copy of the data; the Customer may terminate the subscription to the affected Module during the notice period and request a pro-rata refund.

7.7 Survival

The provisions of this Agreement concerning fee settlement, content ownership, intellectual property, confidentiality, data processing, limitation of liability, indemnification, and dispute resolution survive the termination of this Agreement.

8. Confidentiality

8.1 Obligations

The receiving party shall protect the disclosing party's Confidential Information with no less care than it applies to protecting its own Confidential Information of a similar kind (and no less than a reasonable standard of care), shall not disclose it to third parties, and shall use it solely for the purpose of performing this Agreement. Anonymized Data is not the disclosing party's Confidential Information and is not subject to this Section.

8.2 Exceptions

The following information does not constitute Confidential Information, and the following disclosures by the receiving party do not constitute a breach:

information that has become public or entered the public domain otherwise than through the receiving party's breach;
information independently developed by the receiving party without access to the disclosing party's Confidential Information;
information lawfully obtained by the receiving party from a third party that is not under an obligation of confidentiality;
information disclosed pursuant to the mandatory requirements of laws, regulations, courts, or competent authorities (the receiving party shall notify the disclosing party in advance to the extent permitted by law and make reasonable efforts to assist it in seeking protective measures; except in criminal investigations or where the law prohibits notification).
Anonymized Data that has been processed to the standard of being incapable of identifying a specific natural person and incapable of restoration;

8.3 Term

The confidentiality obligations survive the termination of this Agreement; for information constituting trade secrets or Customer Content, the confidentiality obligations remain in effect until it no longer constitutes a trade secret or Customer Content.

8.4 Customer Content

Customer Content is subject to both Section 4.8 and Section 5 (the DPA); where the two conflict, the DPA prevails with respect to the processing of personal data.

9. Representations, Warranties, and Disclaimers

9.1 Mutual Representations

Each Party represents and warrants that: (a) it is duly established and validly existing under applicable law and has the power to enter into and perform this Agreement; (b) its entry into and performance of this Agreement does not violate any other agreement or legal obligation binding on it; (c) the execution of this Agreement has been duly authorized.

9.2 Our Limited Warranty

We warrant that, during the Service Term, when the Customer uses the Services in accordance with this Agreement, the Services materially conform to the functionality described in the Documentation.

The foregoing warranty does not apply where the Customer breaches this Agreement, uses Beta Services, uses third-party integrations not provided by us, or where the functionality concerned was developed to the Customer's customization requirements.

If this warranty is breached, we will make reasonable efforts to correct it; if correction is not achieved within a reasonable period (of not less than 【30】 days), the Customer may terminate the subscription to the affected portion and request a pro-rata refund of the prepaid Fees, and such refund is the Customer's sole remedy with respect to this warranty.

9.3 Disclaimers

Except as expressly agreed in Section 9.2, the Services are provided "as is". To the extent permitted by applicable law, we make no other warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, non-interruption, error-freeness, and non-infringement. We do not warrant that Output complies with the building design codes, fire codes, or construction standards of any particular country or region.

10. Indemnification

10.1 Our Indemnification

To the extent permitted by law, we will defend the Customer against third-party claims alleging that the Services, as used by the Customer in accordance with this Agreement, infringe such third party's intellectual property rights, and will bear the damages and reasonable attorneys' fees arising therefrom as finally adjudicated by a court or confirmed in our written settlement; provided that the Customer: (a) notifies us promptly in writing after becoming aware of the claim; (b) grants us sole control of, and the right to defend, the claim; (c) provides reasonable cooperation.

We have no obligation to indemnify in the following circumstances:

infringement constituted by or arising from Customer Content itself, or from the materials, data, or models provided by the Customer, including claims arising from the impact on model output caused by such content being used for model training; however, where Output infringement is caused by our training data other than Customer Content, the "limited indemnification for Output infringement" under this Section applies;
use in violation of this Agreement or Our Policies, or use beyond the scope of the authorization;
infringement resulting from the combination of the Services with Customer Content, Third-Party Services, or the Customer's own systems, where such infringement would not have occurred absent such combination;
specific functionality developed to the Customer's customization requirements, where the infringement arises from the Customer's customization requirements;
portions that the Customer continues to use after becoming aware of the infringement risk;
portions applicable to free services, trial periods, and promotional credits.
With respect to Output generated by the Customer in the Services, where a third party claims that such Output infringes its intellectual property rights, we will defend the Customer and bear the damages and reasonable attorneys' fees as finally adjudicated by a court or confirmed in our written settlement, provided that the Customer: (a) has completed the human review described in Section 4.6 for such Output; (b) has not breached this Agreement or Our Policies; (c) the infringement does not arise from Customer Content or from the materials, data, or models provided by the Customer themselves; and (d) has satisfied the conditions in items (a) through (c) of the first paragraph of Section 10.1. The indemnification under this item applies only to Service Modules for which the Customer has paid, does not apply to use within the scope of free services, trial periods, and promotional credits, and is subject to the liability cap in Section 11.2.

If the Services are adjudicated to be unusable due to infringement claims, we may, at our own option: (a) procure for the Customer the authorization necessary for continued use; (b) modify or replace the affected functionality so that it is non-infringing while substantially preserving the original functionality; (c) terminate the Services as to the affected portion and refund the prepaid Fees pro rata over the remaining term. The foregoing constitutes our entire liability and the sole remedy for infringement under this Agreement.

The scope of indemnification is limited to this Section. Except for the intellectual property indemnification expressly agreed in this Section, we have no obligation to indemnify the Customer for any other third-party claims arising from the Services (including claims brought by the Customer's end clients, owners, contractors, or suppliers); such matters are handled under Section 9 (Warranties and Disclaimers) and Section 11 (Limitation of Liability).

10.2 Customer's Indemnification

To the extent permitted by law, the Customer shall indemnify and hold harmless us, our Affiliates, and our personnel from and against any costs, losses, liabilities, and expenses (including reasonable attorneys' fees) arising from or related to third-party claims that arise from:

Customer Content, or the use of the Services by the Customer and its End Users;
the Customer's breach of this Agreement, Our Policies, or applicable law;
the Customer's use of Output as a basis for construction, permit filing, acceptance, or external delivery without human review;
the Customer uploading content without obtaining the necessary authorizations from the rights holders of the property, the owners, the brands, or other right holders;
the Customer's own applications or its commitments to its end clients.

10.3 Procedures

The procedures for indemnification are subject to the conditions described in Section 10.1; without the indemnifying party's written consent, the indemnified party shall not make any admission or reach any settlement regarding a claim, and such consent shall not be unreasonably withheld.

11. Limitation of Liability (Important)

11.1 Exclusion of Indirect Damages

To the extent permitted by applicable law, neither Party is liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of revenue, loss of goodwill, business interruption, and loss of data.

11.2 Liability Cap

To the extent permitted by applicable law, each Party's aggregate total liability for all claims under or related to this Agreement does not exceed the Fees actually paid by the Customer for the Services during the 12 months preceding the date on which the event giving rise to the claim first occurred. Where the Customer has not paid any Fees for the Services (including use within the scope of the free version, trial periods, and promotional credits), we bear no monetary liability for such use.

Layering by Module. Where a claim relates only to a particular Service Module, the foregoing cap is calculated using the Fees paid by the Customer for that Module as the base; where a claim cannot be apportioned by Module, the cap is calculated using the Fees paid by the Customer for all Modules as the base.

In the following circumstances, our liability cap is increased to 【2】 times the foregoing amount:

disclosure of the Customer's Confidential Information caused by our breach of our obligations under Section 8 (Confidentiality);
a breach of the Customer's data caused directly by our failure to adopt the security measures described in Section 5.4. The Parties may agree in an Order Form on a liability cap higher than this subsection for a specific Customer, and such agreement prevails.

11.3 Industry-Specific Exclusions of Liability

To the extent permitted by applicable law, we specifically assume no liability for the following losses, whether or not they are foreseeable:

Construction-related losses: rework, demolition, reconstruction, schedule delays, material waste, idle labor, and claims arising from construction carried out on the basis of Output;
Engineering and cost losses: deviations of the quantities of works, material quantities, and cost estimates from the actual figures;
Third-party losses: claims brought against the Customer by the Customer's end clients, owners, or contractors;
Local file losses: corruption of the Customer's local models and engineering files, loss of data, or loss of editing work caused by Plugin failures, conflicts between the Plugins and the Host Software or third-party plugins, abnormal termination of the Host Software, or device or operating system failures;
Compliance losses: rectification costs and penalties arising from Output's failure to comply with local building, fire, energy-efficiency, or accessibility codes.

11.4 Exceptions

The foregoing exclusions and limitations do not apply to: personal injury caused by a Party's intentional misconduct or gross negligence, a Party's fraudulent conduct, the Customer's obligation to pay Fees, and any other circumstances where applicable law does not allow limitation or exclusion.

11.5 Allocation and Risk

The Parties acknowledge that the foregoing limitations of liability are the basis for the pricing and commercial arrangements of this Agreement, reflect a reasonable allocation of risk between the Parties, and such limitations apply even where a remedy fails of its essential purpose.

12. Dispute Resolution

12.1 Informal Resolution

If a dispute arises between the Parties regarding this Agreement, the Parties agree to first attempt to resolve it informally: please first notify us of the dispute in writing (【appeals email】), stating the nature of the dispute and the relief sought. If the Parties fail to resolve the dispute within 60 days, either Party has the right to initiate proceedings in accordance with the following provisions.

12.2 Governing Law

This Agreement is governed by and construed in accordance with the laws of Singapore, without regard to its conflict-of-laws rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply to this Agreement.

12.3 Arbitration (Important)

The Parties agree that any dispute arising out of or relating to this Agreement shall be referred to 【Singapore International Arbitration Centre (SIAC)】 for resolution by arbitration in accordance with its arbitration rules in effect at that time. The seat of arbitration is Singapore, and the arbitral tribunal consists of 【1】 arbitrator. The language of the arbitration is Chinese; where the Parties agree otherwise in writing, their agreement prevails. The arbitral award is final and binding on both Parties.

12.4 Waiver of Representative Proceedings

To the extent permitted by applicable law, the Parties agree that any dispute may be brought only in each Party's own name and not as part of a class action, class arbitration, representative action, or any other representative proceeding; the tribunal has no power to consolidate or hear the claims of more than one party, nor to conduct any form of representative or class proceeding. If this Section is held to be unenforceable or inapplicable to a particular claim, that claim shall be severed from the arbitration and heard by a court of competent jurisdiction, and the remainder of this Section remains fully effective.

12.5 Batch Arbitration

Where 【50】 or more similar arbitration requests are filed at the same time and represented by the same or related law firms, organizations, or institutions, the batch arbitration rules of the arbitral institution in effect at that time apply; where the arbitral institution has no corresponding rules, the institution shall hear such requests in batches, each not exceeding 【50】, with the remaining batches proceeding in turn after the conclusion of the preceding batch until all have been heard. The composition of the tribunal, the costs, and the schedule are arranged uniformly by the arbitral institution.

12.6 Interim Relief

Notwithstanding Section 12.3, either Party may, before the constitution of the arbitral tribunal, apply to a court of competent jurisdiction for an interim injunction or other interim relief to protect its intellectual property or Confidential Information or to prevent irreparable harm, and such application does not constitute a waiver of the arbitration agreement.

12.7 Arbitration Costs

For claims where the amount in dispute does not exceed 【amount】, we will bear the portion of the arbitration costs payable by the Customer that exceeds the court fees that would be payable for equivalent litigation.

13. General Terms

13.1 Changes to Terms

(a) Material adverse changes to this Agreement will be notified to the Customer at least 【30】 days in advance by email or through the Account Console; if the Customer does not agree to such change, it may terminate the subscription before the change takes effect and request a pro-rata refund over the remaining term.

(b) Other changes take effect on the date they are published on our official website.

(c) Changes to Our Policies are governed by the version in effect on the latest effective date among the Customer's most recent Order Form, the renewal of the Services, and this Agreement; with respect to changes to Our Policies that go beyond the authorizations already granted in this Agreement and have a material adverse effect on the Customer, we will provide separate notice.

(d) Changes, additions, and discontinuations of Service Modules. This Agreement is not re-executed by reason of the addition or adjustment of Service Modules. The specific rules are as follows:

New Modules. Where we add a Service Module, this is accomplished by updating the Service Module Description. New Modules apply only to Customers who newly purchase the Module; where the Customer has not purchased it, that part of the Description does not apply to the Customer, and we will not thereby change the content or pricing of the services it has already purchased.
Material adverse changes to purchased Modules. Material adverse changes to the features, data processing, or service levels of a Module the Customer has already purchased are subject to subsection (a) of this Section (【30】 days' advance notice; the Customer may terminate that Module and request a pro-rata refund over the remaining term).
Non-material changes. Interface adjustments, feature optimizations, defect fixes, security patches, and other changes that do not reduce a Module's overall capability level take effect on the date of publication, without separate notice.
Module discontinuations. Where we discontinue a Module, Section 7.6 applies (advance notice, provision of a means of obtaining data copies, and pro-rata refund).

13.2 Documents Incorporated by Reference

The following documents are incorporated into this Agreement by reference and have the same effect as this Agreement: Annex 1, the Data Processing Addendum; Annex 2, the Service Level Agreement; the Service Module Description; the Usage Policy; the Sharing and Publication Policy; the Service-Specific Terms; the Supported Regions and Availability Statement; the Pricing and Subscription Statement; the Service Credits Rules; the Privacy Policy; and other rules we publish within our products and mark as applicable to the Services (collectively, the "Supplementary Rules").

Order of precedence. Where this Agreement conflicts with the Supplementary Rules, this Agreement prevails; where a Supplementary Rule contains more specific provisions on a particular matter, that Supplementary Rule prevails; with respect to a particular Service Module, the Service Module Description prevails; where an Order Form provides otherwise on commercial terms (pricing, term, seats, Usage Limits, purchased Modules), the Order Form prevails.

13.3 Assignment

The Customer may not assign or transfer any rights or obligations under this Agreement, except for an assignment in whole in connection with a merger, reorganization, or transfer of assets, with prior written notice to us and our consent (which we shall not unreasonably refuse).

We may assign this Agreement in the event of a business restructuring, merger, or transfer of assets, without obtaining the Customer's consent; we may also assign this Agreement to our Affiliates. Where we undergo a change of control (including being acquired), this Agreement remains in effect; where the contracting entity remains unchanged, it does not affect the performance of this Agreement; where the contracting entity changes, we shall notify the Customer, and the successor assumes all rights and obligations under this Agreement.

Assignment does not trigger termination. An assignment or change of control carried out under this Section does not constitute a breach or a ground for termination under Section 7.3; where this Agreement has been validly assigned in accordance with this Section and the successor has assumed all rights and obligations, the Customer may not terminate this Agreement solely by reason of such assignment or change, or of the assignor's subsequent liquidation, bankruptcy, receivership, or cessation of business. Where the successor itself enters liquidation or bankruptcy, or is placed under receivership, after the assumption, Section 7.3(b) applies to it.

Where the Customer is a state organ or government department and needs to assign this Agreement due to an organizational restructuring, we will cooperate upon receipt of written notice.

13.4 Subcontracting

We may engage our Affiliates or third-party subcontractors to perform part of our obligations under this Agreement, but we remain responsible to the Customer for the overall performance of the Services.

13.5 Force Majeure

Neither Party is in breach where it fails to perform its obligations due to events beyond its reasonable control (including but not limited to natural disasters, war, terrorist attacks, epidemics, government actions, large-scale cyberattacks, nationwide failures of basic telecommunications and cloud service providers, and power outages); the affected Party shall promptly notify the other Party and mitigate the impact within a reasonable scope. Where force majeure continues for more than 【60】 days, either Party may terminate the Services as to the affected portion, and we will refund the prepaid Fees pro rata over the remaining term.

13.6 Notices

We may give notices to the Customer by email registered in the Customer's account, by messages within the Account Console, or by in-product announcements; notices given by the Customer to us shall be sent in writing to 【notice email address/Singapore registered address】 (with a copy to the legal department for legal disputes). Notices sent by email are deemed delivered 【24】 hours after successful transmission.

13.7 Use by Affiliates

The Customer's Affiliates may use the Services under the Customer's account, and the Customer shall bear joint and several liability for its Affiliates' use and ensure that its Affiliates comply with this Agreement. Usage generated by Affiliate use counts toward the Customer's Usage Limits.

13.8 Independent Parties

The Parties are independent contracting entities, and this Agreement does not create any partnership, joint venture, agency, or employment relationship.

13.9 No Waiver

Either Party's failure to exercise, or delay in exercising, any right under this Agreement does not constitute a waiver of that right.

13.10 Severability

If any provision of this Agreement is held to be invalid or unenforceable, the enforceability of the remaining provisions is unaffected; the Parties shall replace it with a valid provision closest in meaning to the original.

13.11 Entire Agreement

This Agreement (including Order Forms, the DPA, the SLA, and the Supplementary Rules) constitutes the entire agreement between the Parties regarding the Services (under Business Accounts) and supersedes all prior oral or written understandings reached on the same subject matter. Where any terms in the Customer's purchase orders, internal process documents, or its own contract templates conflict with the terms of this Agreement, this Agreement prevails, except where we separately agree in writing.

13.12 Language

This Agreement is executed in Chinese; where an English or other language version is required, where different language versions conflict, the Chinese version prevails (unless otherwise agreed by the Parties in writing).

13.13 Service Regions

We provide the Services only within the countries or regions listed in the Supported Regions and Availability Statement; the currently supported regions are 【Singapore, the United States】. The Customer and its End Users may access the Services only within the supported regions; where the location of the Customer or its End Users is outside the supported regions, we do not provide the Services to them and may suspend or terminate their access. The list of supported regions is updated through the Supported Regions and Availability Statement and does not constitute a change to this Agreement. The supported regions serve both of the following functions: (a) the geographic scope within which we provide the Services and within which they may be accessed; and (b) the jurisdictions to which the data protection commitments and cross-border transfer arrangements under the Services apply. For jurisdictions outside the supported regions, the commitments and safeguards of this Agreement (including the processor commitments listed in Section 4.6 of Annex 1, the Data Processing Addendum) do not apply. Where we expand the supported regions to a new jurisdiction, we will supplement the safeguards required by that jurisdiction in accordance with Sections 5.4 and 8.3 of the Data Processing Addendum, and notify the Customer in writing or by online announcement.

The Customer shall confirm on its own its location and the applicable requirements regarding the export and storage of data; we do not commit to providing localized deployment in any jurisdiction.

13.14 Communications and Marketing

(a) Service notices. We may send the Customer service notices related to the Services by email registered in the Customer's account, mobile number, Account Console messages, in-product announcements, or notifications within the Plugins, including service changes and maintenance, security and incidents, billing and renewals, credit and usage reminders, updates to agreements and policies, and notices required by compliance or law. Such notices are necessary for the performance of this Agreement, and the Customer may not unsubscribe from them; the Customer shall ensure that its registered contact details are accurate and kept up to date.

(b) Marketing and promotion. We may send the Customer (for enterprise Customers, their contacts and Administrators; for professional Customers, the Customers themselves) commercial communications, including new products and new feature Modules, new businesses and services, usage tips and cases, events and promotional information, and industry reports and survey invitations. The Customer may decline to receive such commercial communications at any time through the unsubscribe links we provide, the Account Console settings, or by written notice to us; we will stop sending within a reasonable period (not exceeding 【15】 days) after receiving the request. The Customer's refusal to receive commercial communications does not affect the sending of service notices under subsection (a), nor does it affect its use of the Services.

(c) Usage and preference analytics. We may analyze the use of the Services by the Customer and its End Users (including feature usage frequency, usage volumes, performance metrics, and error logs) for the purposes of improving products and services, formulating pricing and credit strategies, and providing the Customer with more relevant content and recommendations. Such analytics do not apply to personal data in Customer Content; profiling and automated processing involving personal data are subject to Section 4.6(c).

(d) We do not use Customer Content for marketing. We do not use Customer Content (including the personal data therein) for our marketing, advertising, or user profiling, nor do we provide such data to third parties for their marketing purposes. Where Section 4.10 (Public Works and Display License) provides otherwise with respect to works the Customer has voluntarily made public, those provisions prevail.